The posting
-Receive, review and process warranty claims submitted by the dealer network. -Verify the administrative and technical compliance of warranty claims against the manufacturer’s warranty policy, procedures and supporting documentation requirements. -Check the consistency and accuracy of reported repair operations, spare parts references, labor times and claimed amounts. -Track warranty claims throughout the entire process, from submission to approval, justified rejection or closure. -Identify incomplete or irregular claims and coordinate the necessary corrective actions with network teams. -Maintain accurate records of warranty decisions and ensure consistent application of warranty policies and procedures across the network. -Liaise with European Headquarters on warranty claims requiring further investigation, procedural clarification or specific approval. -Monitor pending claims and coordinate the necessary follow-ups with the relevant stakeholders. -Implement and communicate decisions, instructions and updates to warranty policies issued by European Headquarters to the dealer network. -In coordination with the National Technical Manager, provide structured feedback on recurring issues, technical anomalies and warranty-related concerns identified in the French market. -Receive and review warranty extension requests submitted by the dealer network, ensuring compliance with applicable eligibility criteria and procedures. -Ensure proper record-keeping of approved warranty extensions and the accuracy of the information recorded in the relevant management systems. -Identify the training needs of network personnel regarding warranty procedures, in coordination with the National Technical Manager and Aftersales Area Managers. -Develop and update training materials covering claim preparation, submission requirements, supporting documentation and approval workflows. -Support new network personnel in understanding and applying warranty procedures and using warranty management tools. -Implement the certification programme for network personnel involved in warranty processes, in accordance with the manufacturer’s requirements. -Monitor mandatory training, assessments and certifications required for the relevant roles. -Maintain an up-to-date database of trained and certified personnel, ensuring the accuracy of employee status and certification validity records. -Verify the accuracy and consistency of claimed amounts and manage the administrative follow-up of warranty reimbursements. -Develop and maintain dashboards covering key performance indicators, including claim volumes, processing times, rejection rates, warranty extensions, and training and certification levels across the network. -Contribute to the preparation of internal controls and warranty audits, where applicable.
