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Open nowPosted 268 days ago

AI运营经理/资深经理（产品方向-汽车客服领域）

xiaopeng/index1,587 open roles

Where
Guangzhou, Guangdong, Chinese Mainland
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Your applicationOpen nowAI运营经理/资深经理（产品方向-汽车客服领域）xiaopeng/index · Guangzhou, Guangdong, Chinese Mainland

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on xiaopeng/index's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. xiaopeng/index postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 268 days ago

xiaopeng/index median: 1 days open

The posting

1、负责汽车客服场景智能客服产品全生命周期运营，优化智能问答、语音助手等产品，提升服务效率与用户体验。 2、主导 AI 产品专项工作，完成需求调研、功能规划、落地执行及效果复盘，推动话术库、意图识别模型等核心模块迭代。 3、联动业务、技术、算法团队，梳理 AI 产品需求并输出产品需求文档，协调跨部门资源保障产品按计划上线落地。 4、搭建汽车客服 AI 产品数据指标体系，监控分析运营数据，输出报告并提出产品优化策略。 5、收集一线及用户反馈，结合行业趋势与竞品分析，持续迭代 AI 产品功能，提升场景适配性。 6、参与 AI 产品体系搭建，设计人机协同运营机制，推动 AI 产品规模化应用，降低人工成本。 7、沉淀汽车客服 AI 产品运营方法论与 SOP，赋能团队提升整体运营能力。

1、本科及以上学历，相关专业优先；3 年及以上 AI 客服 / 智能产品运营（产品方向）工作经验，汽车行业客服领域经验优先。 2、熟悉智能客服产品运营逻辑，掌握话术库、知识库、人机协同等核心模块优化方法，能独立设计并落地运营方案。 3、具备产品思维与数据驱动意识，熟练使用相关分析工具，有 AI 产品专项项目落地经验优先。 4、了解自然语言处理、语音识别等 AI 技术在客服领域的应用，能与技术、算法团队高效沟通，推动需求落地。 5、具备优秀的跨部门协作、项目管理及问题解决能力，执行力与抗压能力强。 6、了解汽车售后咨询、投诉处理等典型客服场景，能快速挖掘场景化 AI 产品需求。 7、具备良好的文档撰写与文字表达能力，工作严谨，有团队协作精神。

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