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Open nowPosted 55 days ago

售后专员

xxx0an5xw1s/56003323 open roles

Where
Zhongshan, Guangdong, Chinese Mainland
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Your applicationOpen now售后专员xxx0an5xw1s/560033 · Zhongshan, Guangdong, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on xxx0an5xw1s/560033's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 55 days ago

The posting

1、售后咨询与问题处理：及时响应客户咨询、投诉及退换货、退款、维修等申请，按政策判定处理方案并给出专业答复； 2、客户关系维护：建立客户档案，定期满意度回访，管理客户社群，发布产品使用技巧，维护客情关系； 3、流程协调与跟进：生成工单并转交技术、仓库、物流等相关部门，跟踪处理进度，协调物流异常及上门服务安排； 4、数据整理与反馈：记录售后台账，统计投诉数据并输出分析报告，收集高频问题为产品改进提供建议； 5、其他工作：协助处理平台中差评及纠纷订单，完成上级交办的其他任务。

1、2027届本科及以上学历，专业不限； 2、服务意识强，沟通耐心细致； 3、熟练使用Office办公软件，具备基础数据整理能力； 4、英语六级及以上，能流利使用英文口语优先。

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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