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Open nowPosted 367 days ago

Senior SMS Business Analyst and Growth Manager

Yoocollab5 open roles

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Your applicationOpen nowSenior SMS Business Analyst and Growth ManagerYoocollab

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 367 days ago

The posting

Vacancy Requisition

Position Title: Senior Business Analyst and Growth Manager

Department: Business Development / Analytics/Product

Reports To: Chief Business Development Officer (CBDO)

Location: Yerevan

Employment Type: On site – adjust as needed

Position Summary:

This role will be primarily focused on product creation and market expansion, with strong involvement in business analysis, client engagement, strategic growth planning, and internal collaboration across key departments.

The candidate will act as a bridge between product development and business growth functions, leveraging data and market insight to drive measurable outcomes. While other profile variations can be considered, the emphasis remains on a product-driven, analytically strong, and strategically aligned candidate.

Key Responsibilities:

Market Research & Product Development

  • Conduct deep market research and industry trend analysis to identify new opportunities, customer needs, and potential markets (e.g., Retail, E-commerce, Fintech, Gaming, Affiliate).
  • Lead efforts in the creation of compelling retail-focused products based on customer profiles and data.
  • Collaborate with cross-functional teams to define product tasks, data collection requirements, pricing strategies, routing, and solution planning.

Strategic Partnerships & Client Engagement

  • Act as a strategic partner for key clients, participating in negotiations and building strong relationships with decision-makers.
  • Represent the company at industry events and forums, showcasing our products and competitive advantages.
  • Participate directly in high-value and complex deal negotiations, providing industry expertise and market insights.

Growth Strategy & Execution

  • Develop and execute strategic roadmaps for 6–12 months focused on scaling operations, increasing market share, and boosting revenue.
  • Create and implement structured growth strategies aimed at financial gain and long-term client satisfaction.
  • Define short-term goals in line with company objectives, including revenue targets and customer engagement KPIs.

Sales & Account Alignment

  • Collaborate closely with the Sales team on strategic account planning and alignment with broader company goals.
  • Develop and implement Key Account Management strategies to support organic growth and improved customer satisfaction.
  • Align sales initiatives with marketing to ensure messaging consistency and optimal lead generation.

Cross-functional Collaboration

  • Facilitate collaboration between Sales, Marketing, Tech, Pricing, Routing, and Product teams to align efforts and share key business intelligence.
  • Contribute to procurement processes and vendor/customer negotiations alongside the Sales team.
  • Represent the Sales/BD perspective in cross-functional projects, particularly in relation to new tools, routes, automations, and process improvements.

Operational Oversight & Business Analysis

  • Maintain deep understanding of internal company processes including routing, pricing, account performance, technical support, customer onboarding, import/export regulations, and more.
  • Oversee performance metrics, traffic profiles, deal cycles, and system data to support business decision-making.
  • Support implementation of smart routing, pricing optimization, automation, and data-driven tools to improve performance.

Key Requirements:

  • Proven experience in business analysis, growth management, or strategic partnerships, ideally within telecom, tech, retail, or related industries.
  • Strong knowledge of pricing models, routing, traffic management, and product development processes.
  • Excellent negotiation, communication, and stakeholder management skills.
  • Ability to lead cross-functional projects and align diverse teams around shared goals.
  • Strong analytical mindset with experience in data-driven decision-making.
  • Familiarity with Retail/E-commerce/Fintech/Gaming/Affiliate sectors is a plus.

Success Metrics:

  • Timely execution of product development milestones and growth strategies
  • Revenue and profit increase from new and existing customer segments
  • Effective onboarding of new partners and communities
  • Market expansion into new regions or verticals
  • Improved customer satisfaction and account retention
  • Successful implementation of new products in collaboration with cross-functional teams
  • Active involvement in and contribution to the Retail product team, leading to measurable outcomes and market success
  • Expansion into new markets and verticals (e.g., Retail, E-commerce, Fintech)
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