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Open nowFirst seen 4 days ago

Senior Account Manager

Zabota LLC52 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowSenior Account ManagerZabota LLC · Remote

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Senior Account Manager — E-commerce Email & SMS

About Zabota

Zabota is a top-ranked global recruitment firm, recognized as a Top HR Staffing Company by Clutch in 2025. We specialize in helping high-growth U.S. brands build elite, remote-first teams. Our mission is clear: Connect world-class talent from LATAM, Europe, and beyond with the most ambitious companies in the world.

About Our Client

Our client is a boutique e-commerce Email and SMS marketing agency working with established and high-growth brands across a range of verticals. They're a lean, high-performing team focused on strong strategy, creative execution, client relationships, and measurable results.

About the Role

We're looking for a Senior Account Manager to lead the agency's Account Management function and oversee client strategy across the portfolio.

You'll directly manage and mentor the Account Managers responsible for day-to-day client execution. Through the AM team, you'll provide high-level strategic oversight across 10–20 client accounts, ensuring strong strategy, communication, quality, and performance.

At the same time, you'll personally manage 3–5 high-stakes, complex, or newly onboarded clients where deeper, hands-on involvement is required.

This is a senior, hands-on role for someone who can lead a team, manage senior client relationships, and independently drive strategy for complex e-commerce accounts.

Responsibilities

Account Management & Team Leadership

  • Directly manage, mentor, and support the agency's Account Managers.
  • Provide strategic oversight across 10–20 client accounts through the AM team.
  • Ensure AMs maintain strong client relationships, execution quality, and strategic direction.
  • Review account strategies, campaign calendars, performance, testing plans, and client communication.
  • Serve as the senior escalation point for AMs and clients.
  • Run regular team syncs and maintain accountability across the Account Management team.
  • Help develop AM skills, processes, playbooks, and best practices.

High-Touch Client Management

  • Personally manage 3–5 high-stakes, complex, or newly onboarded clients.
  • Lead onboarding, strategy calls, client meetings, and performance reviews.
  • Develop campaign strategies, testing plans, segmentation, offers, and lifecycle strategies.
  • Conduct account audits and analyze performance in Klaviyo and other relevant platforms.
  • Write and review campaign, flow, and SMS copy as needed.
  • Review creative and provide strategic direction to designers and technicians.
  • Step in during BFCM, launches, and other major growth or inflection points.

Strategy & Performance

  • Use account data to identify growth opportunities and improve performance.
  • Guide AMs on testing, segmentation, messaging, campaign planning, and retention strategy.
  • Ensure client strategies evolve based on performance and business priorities.
  • Identify opportunities for account growth and additional services.
  • Help build scalable systems and playbooks as the agency grows.

Qualifications

  • 4+ years of experience in e-commerce Email/SMS marketing, preferably in an agency environment.
  • Experience managing and mentoring Account Managers or similar client-facing team members.
  • Strong Klaviyo knowledge and understanding of email/SMS strategy.
  • Strong copywriting and strategic thinking skills.
  • Experience managing sophisticated e-commerce clients.
  • Strong analytical skills and ability to turn performance data into strategy.
  • Excellent client-facing communication and presentation skills.
  • Comfortable managing multiple accounts while remaining hands-on with high-priority clients.
  • Highly organized, proactive, and able to operate independently.
  • Strong written and verbal English.

Offer Details

  • Full-time, fully remote
  • EST working hours
  • B2B Freelance Contract
  • $6,000/month USD

Hiring Steps

  1. Initial Zabota Screening
  2. Client Interview
  3. Practical Task or Second Stage Interview
  4. Offer
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