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Open nowPosted 81 days ago

Customer Success Executive

Zippee59 open roles

Where
Gurugram
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Your applicationOpen nowCustomer Success ExecutiveZippee · Gurugram

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 81 days ago

The posting

About Zippee:

  • Zippee is building India's leading Quick Commerce network for consumer brands.
  • Brands connect their online stores to Zippee and unlock 30-minute, 60-minute, and same-day delivery through our nationwide dark store network.
  • Our team is ex. Retention Science, oracle SCM, zomato, & from institutions like Hindu College, BITS Pilani, and the University of Southern California.
  • Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).

Job Description:

  • We're looking for passionate Customer Success Executives to onboard and launch India's leading marketplaces and D2C brands on Zippee's Quick Commerce network.
  • This is a high-pressure, 0-handholding environment where no task is beneath you if it moves the mission forward. We move fast, set a high bar, and we're not for everyone.
  • This is an opportunity to gain hands-on exposure across Customer Success, Operations, Sales, and Go-to-Market launch in a fast-growing quick commerce startup. Think: the Launcher Program at Uber or DoorDash.
  • This is an in-person role based at our Gurugram HQ and involves extensive travel across India.

Responsibilities:

  • Own the post-sales customer journey while working closely with Operations, Product, Procurement, Tech, and Sales to ensure successful execution.
  • Travel extensively across India to support brand launches, dark store operations, and on-ground execution.
  • Track key operational metrics, project milestones, and ensure timely execution across cross-functional teams.
  • Build strong relationships with brands, resolve operational challenges, and drive customer success.

Requirements:

  • Bachelor's degree in Business or related field from a reputed college. MBA is highly preferred.
  • 0–3 years of experience in Customer Success, Operations, Project Coordination, or Client Servicing.
  • Excellent communication and stakeholder management skills along with proficiency in MS Excel/Google Sheets.
  • Comfortable with frequent travel across India.
  • Ability to thrive in a fast-paced quick commerce startup environment.
  • You must have your own laptop.
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    The review screen in CV Rocket: how each CV was read, round by round.

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