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Open nowPosted 2 days ago

Customer Success Executive

ZoTok9 open roles

Where
Hyderabad
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Your applicationOpen nowCustomer Success ExecutiveZoTok · Hyderabad

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ZoTok's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 2 days ago

The posting

About Zotok

ZoTok is a conversational commerce platform that helps Brands, Distributors, and Retailers manage their order-to-cash journey directly on WhatsApp. Our platform enables businesses across General Trade, FMCG, Pharma, and Agri sectors to automate ordering, improve adoption, and drive revenue growth.

Role Overview

As a Customer Success Executive, you will be responsible for taking ownership of customers after sales closure and ensuring a smooth journey from onboarding → go-live → ongoing usage and adoption.

This role sits at the intersection of customers, product, and internal teams, ensuring that customers are set up correctly, trained effectively, and supported throughout their lifecycle on ZoTok.

Key Responsibilities

  • Own the end-to-end onboarding of new customers after sales handover
  • Assist customers in:
  • Setting up WhatsApp Business API (WABA)
  • Creating or configuring Facebook Business Manager (where required)
  • Completing platform configurations and account readiness
  • Coordinate and support integrations such as:
  • Catalog upload and data preparation (with MIS support)
  • ERP / billing system integrations (e.g., Tally, where applicable)
  • Train customers on:
  • Order creation and order management workflows
  • Product features and platform usage
  • Best practices for WhatsApp-based business operations
  • Drive customers to Go-Live, ensuring readiness and smooth launch
  • Act as the primary point of contact for customer queries post go-live
  • Work closely with Product, Tech, and MIS teams to resolve issues and ensure timely support
  • Monitor customer usage, address adoption gaps, and encourage feature usage
  • Ensure customer satisfaction, retention, and ongoing engagement with the platform

Role Level

  • Entry-level roles for freshers with structured onboarding and training
  • Experienced roles aligned to prior SaaS, customer handling, or operational experience
  • Compensation is aligned to role level and experience, with monthly payouts for entry-level roles and annual packages for experienced professionals.

What are we looking for

  • Strong communication skills (Hindi mandatory; English/Telugu preferred)
  • Comfort in handling customers and explaining processes clearly
  • Interest in SaaS platforms, supply chain, or business operations
  • Ability to coordinate across teams and manage multiple customer accounts
  • Basic technical understanding and willingness to learn integrations
  • Prior experience in Customer Success, Account Management, ERP/Billing software, CRM, or Support is a plus (not mandatory)

Who This role is Ideal for

  • Candidates who enjoy working closely with customers
  • People who like structured processes and end-to-end ownership
  • Those looking to grow into Account Manager, Senior Customer Success, or Product Adoption roles
  • Freshers who want real exposure to business workflows, not just support tickets

Why Join Zotok

  • Work directly with real businesses and decision-makers
  • Hands-on exposure to onboarding, integrations, and product adoption
  • Strong learning curve across Sales, Product, and Tech
  • Startup culture with high ownership and visibility
  • Clear growth path within Customer Success and Operations

Who This role is ideal for

  • Candidates who enjoy working closely with customers
  • People who like structured processes and end-to-end ownership
  • Those looking to grow into Account Manager, Senior Customer Success, or Product Adoption roles
  • Freshers who want real exposure to business workflows.
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One press. We do the rest.

  1. A CV for this posting

    Written against ZoTok's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ZoTok's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ZoTok's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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