Laundry Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort and Residences Dominican Republic at Tropicalia will feature 95 keys and 25 branded residential homes, 8 distinct F&B outlets, all thoughtfully designed to reflect a contemporary interpretation of the Dominican Republic’s natural beauty. Wellness will be a defining pillar of the property, delivering a holistic experience that harmonizes with the natural environment while enhancing overall wellbeing through the restorative power of nature. The sustainable luxury destination is located on a 60-acre (24 hectare) site along the pristine beachfront of Playa Esmeralda in northeastern Dominican Republic, along the southern shores of Samaná Bay. A site of breathtaking natural beauty, Tropicalia is home to a diverse ecosystem of white-sand beaches; crystalline, aquamarine water and coral reefs; mountains, forests, mangroves, lagoons and rivers; a working coconut plantation; and an organic farm.

About the Role

Four Seasons Resort and Residences Dominican Republic at Tropicalia is seeking a Laundry Manager to join our pre-opening team. Reporting to the Director of Housekeeping, this position will lead all laundry, linen and uniform operations, ensuring exceptional quality, timely service, operational efficiency and the highest standards of care for guest garments, hotel linens and employee uniforms.

What You Will Do

• Lead the daily operation of the Laundry, Linen and Uniform areas, including washing, drying, pressing, folding, finishing, storage and distribution.
• Participate in pre-opening activities, including equipment testing and commissioning, development of standard operating procedures, establishment of workflows and organization of linen and uniform inventories.
• Recruit, train, schedule, coach and develop the Laundry team, creating a positive work environment built on teamwork, accountability and the Golden Rule.
• Ensure that guest laundry and dry-cleaning services are processed accurately and returned within the promised timeframe and according to Four Seasons quality standards.
• Maintain rigorous quality control for guest laundry, rooms linen, Food and Beverage linen, spa linen and employee uniforms.
• Manage the Uniform Room, ensuring the proper issuance, collection, cleaning, pressing, alteration, repair and storage of employee uniforms.
• Maintain accurate linen and uniform inventories, monitor par levels, losses, damage and replacement needs, and conduct regular inventory counts.
• Establish and monitor appropriate washing formulas according to fabric type, stain classification and manufacturer recommendations.
• Control the use and inventory of laundry chemicals, operating supplies and consumable products, ensuring correct dosage, safe handling and minimal waste.
• Monitor productivity, labor costs, chemical consumption, utilities, guest-laundry revenue and other departmental expenses while identifying opportunities to improve efficiency.
• Coordinate preventive maintenance and equipment repairs with the Engineering team to minimize downtime and maintain a safe and reliable operation.
• Ensure compliance with occupational health and safety requirements, chemical-handling procedures, sanitation standards and Four Seasons policies.
• Respond to guest concerns and operational issues promptly, professionally and with genuine care.
• Collaborate closely with Housekeeping, Food and Beverage, Spa, Front Office, Engineering, Finance and People and Culture to support seamless resort operations.

What You Bring

• A minimum of three years of progressive laundry experience within a hotel or commercial-laundry environment, including previous supervisory or management responsibility. Luxury-hospitality experience is preferred.
• Strong technical knowledge of commercial laundry equipment, washing processes, fabric care, stain removal, chemicals, linen control and uniform-room operations.
• Proven leadership skills, with the ability to train, motivate and organize a high-performing operational team.
• Strong attention to detail, problem-solving ability and experience managing productivity, inventories and departmental costs.
• Fluency in Spanish is required; working proficiency in English and familiarity with laundry-management or work-order systems are preferred.

What We Offer

• Competitive salary and a comprehensive benefits package.
• Excellent training and professional-development opportunities.
• Opportunities for career growth within Four Seasons Hotels and Resorts.
• Employee travel program, including complimentary and discounted stays at Four Seasons properties worldwide, subject to program eligibility.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals while on duty.
• A supportive and inclusive work environment built on mutual respect, collaboration and the Golden Rule.

Schedule & Hours

• This is a full-time position.
• The successful candidate must be flexible to work early mornings, days, evenings, weekends and public holidays based on operational needs.
• As the resort operates 24 hours a day, seven days a week, scheduled days and hours may vary.

Work Authorization

Candidates must be legally eligible to work in the Dominican Republic.

Four Seasons Resort and Residences Dominican Republic at Tropicalia is committed to providing an inclusive workplace in which all individuals are treated with dignity and respect. Employment decisions are based on qualifications, experience and business requirements, without discrimination on any basis protected by applicable law.