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Open nowFirst seen 6 days ago

UN (1) AGENT DE VOYAGES - H/F

AGILOYA AFRIQUE392 open roles

Where
Abidjan, Ivory Coast
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Your applicationOpen nowUN (1) AGENT DE VOYAGES - H/FAGILOYA AFRIQUE · Abidjan, Ivory Coast
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Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

RATTACHEMENT HIERARCHIQUE

  • Le poste d'Agent de Voyages sera rattaché au Responsable Commercial.

MISSIONS, RESPONSABILITE ET PRINCIPALES FONCTIONS

Agent de Voyages - H/F

Les responsabilités et principales fonctions du titulaire du poste se résument aux tâches suivantes :

  • Assurer la gestion des réservations, de la billetterie et des opérations liées aux voyages des clients, tout en garantissant un service professionnel, rapide et de qualité ;
  • Contribuer activement à la satisfaction client à travers un accompagnement efficace dans l'organisation de leurs déplacements professionnels ou personnels ;
  • Effectuer les réservations de vols, hôtels et autres services de voyage ;
  • Émettre, modifier et annuler les billets via les systèmes GDS ;
  • Utiliser efficacement les plateformes GDS telles qu'Amadeus ou Galileo ;
  • Conseiller les clients sur les itinéraires et offres disponibles ;
  • Accueillir et assister les clients avec professionnalisme ;
  • Assurer le traitement administratif des dossiers ;
  • Produire les reportings liés aux activités de réservation ;
  • Collaborer avec les compagnies aériennes, hôtels et partenaires.

Cette liste de missions n'est pas exhaustive et pourra intégrer toute autre action nécessaire au bon fonctionnement de l'activité de la société.

LOCALISATION

Le poste est basé à Abidjan en Côte d'Ivoire.

FORMATION

Agent de Voyages - H/F

  • Être titulaire d'un BAC+ 2 en Tourisme, Commerce, Gestion ou tout autre diplôme équivalent ;
  • Justifier de Minimum 2 années d'expérience professionnelle dans une agence de voyage ou à un poste similaire ;
  • Expérience obligatoire dans l'utilisation des systèmes GDS (Amadeus, Galileo ou équivalent).

EXPERTISE SAVOIR-FAIRE, QUALITES RECHERCHES

Agent de Voyages - H/F

  • Bonne maîtrise des systèmes GDS ;
  • Connaissance des procédures de réservation et billetterie ;
  • Bonne compréhension des opérations de voyage ;
  • Maîtrise des outils bureautiques ;
  • Sens du service client ;
  • Rigueur, organisation et excellente communication.
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