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Open nowPosted 12 days ago

客服專員｜Customer Care Specialist（Remote）

amazingtalker16 open roles

Where
New Taipei City, Taiwan
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Your applicationOpen now客服專員｜Customer Care Specialist（Remote）amazingtalker · New Taipei City, Taiwan

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on amazingtalker's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 12 days ago

The posting

About Us

AmazingTalker 致力建立一個全方位的 線上教學平台，讓任何人都可以找到最適合自己的 家教，以不斷提昇線上教師收入為使命。始於 2017 年，目前平台上約有 10,000 名教師、超過 220 萬名學生，以及進行 550 萬堂語言、升學等課程，橫跨 190 個地區。2020 年入選「親子天下」的【教育新創20+】，2021 年入選【AAMA台北搖籃計劃】，2022年獲得 A 輪募資 1550 萬美元，投資人包括中華開發資本、集富亞洲（JAFCO Asia）、500 Global，更於 2023 年獲得【國發部 Next Big 獎項】、入選 Forbes Asia。我們目標是成為台灣教育新創界第一間「🦄獨角獸」，讓世界看見台灣！

歡迎你在應徵前到了解更多 AmazingTalker 的企業文化、人才特質、團隊成員見證等資訊。

About the Team

客服團隊是 AmazingTalker 的第一線使用者情報部門，精心觀察並記錄使用者的行為與回饋。同時，他們扮演著 AmazingTalker 的門面，透過與使用者的密切溝通，傳達我們的核心價值。他們肩負著提升 AmazingTalker 品牌形象的重要使命，不僅全心全意提高使用者滿意度，更享受為使用者解決問題所帶來的滿足感。透過這樣的奉獻精神，我們致力於讓每位使用者在平台上擁有卓越的使用者體驗。

About the Role

作為「客服專員」，您將參與客服培訓計畫，透過在資深同事的引導下積極參與實際操作，以豐富的實作經驗培養出能夠深入理解用戶需求、設身處地為用戶著想的能力。我們期待您能以專業且耐心的態度對待每一位用戶，並有效地溝通並傳達 AmazingTalker 的核心價值。

每一位客服專員每日都面對數以百計的訊息，這需要您具備良好的事務管理能力，能夠合理安排工作優先順序，善用有限資源和時間。同時，敏銳的觀察力是不可或缺的，您需要能夠從使用者的敘述中迅速找出問題點，以快速而準確的方式解決用戶問題。此外，您的角色還包括優化現有流程，建立有效的工作架構，以提升處理重複性工作的效率。

成為 AmazingTalker 的客戶關係專員，是一份充滿使命感的工作。如果您渴望從事具有人際互動成分的工作，並且享受為用戶解決問題所帶來的滿足感，並願意與用戶分享每一次互動的點點滴滴，誠摯歡迎您加入 AmazingTalker 的大家庭！

Your Journey at AmazingTalker

1個月內，您將會：

  • 全面理解我們的產品願景和公司目標，深入了解AmazingTalker平台各功能及運作。
  • 熟悉客服和平台SOP，透過電郵、線上客服等方式解決問題，編修常見問與答內容。
  • 主動跨部門溝通，協調客服問題解決，確保內部合作無縫。

3個月內，您將會：

  • 提升客服回應效率、滿意度，有效管理提高整體滿意程度。
  • 透過使用者溝通，主動收集需求和痛點，提出建議改進產品和服務。
  • 探索假設，確定問題，深入分析和優化，實質改善使用者體驗。

★本職務僅為服務性客服工作，無推銷與業績壓力

Working Hours

  • 此職缺為固定遠端輪班。
  • 主要輪班時段為 9:00- 18:00。
  • 週休二日。

We're looking for:

應徵條件

  • 具備一年以上的客服工作經驗
  • 英文流利，能處理英語信件與來電

如果你有以下特質，一定會喜歡加入 AmazingTalker

  • 迅速釐清問題核心，在應對緊急或客訴時冷靜思考，理性與使用者有效溝通。
  • 能評估用戶問題嚴重性，巧妙安排案件處理順序，確保高效解決。
  • 具多任務管理能力，善於有效安排工作時間，確保同時處理多項工作。
  • 保持好奇心，不斷學習新事物，主動尋找新工具以提升工作效率。
  • 具敏銳觀察力，善於發現問題，並致力於根本性的問題解決，提升工作品質。

加分條件

  • 曾於電商產業工作經驗者
  • 使用過 Intercom、 Elevio 等客戶服務工具
  • 精通以下外語額外加分： 法文 日文 韓文 西班牙文

薪資

  • 月薪NT$ 32,000 - 40,000
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