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Open nowPosted 25 hours ago

Call Center Operations Manager

Automated Health Systems74 open roles

Where
Baltimore, MD, USA
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Your applicationOpen nowCall Center Operations ManagerAutomated Health Systems · Baltimore, MD, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Automated Health Systems's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Automated Health Systems postings stay open a median of 6 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 25 hours ago

Automated Health Systems median: 6 days open

The posting

Healthcare organization seeking an on-site Call Center Operations Manager to lead daily operations within a high-volume customer service environment. This position is responsible for driving operational excellence, ensuring service level performance, developing staff, and maintaining a culture focused on quality, accountability, and customer satisfaction.

Benefits:

  • Health/dental/vision/supplemental insurance/401(k)/Paid Time Off
  • Comprehensive and ongoing training
  • Employee Wellness Program
  • Strong company culture with career growth opportunities

Responsibilities:

  • Provides leadership and oversight for call center operations, including service delivery, staffing, workforce management, and performance metrics.
  • Manages, coaches, and develops supervisors and frontline staff to achieve operational goals and service standards.
  • Monitor key performance indicators (KPIs) such as service levels, average handle time, quality scores, productivity, attendance, and customer satisfaction.
  • Develops and implements process improvements that enhance operational efficiency and customer experience.
  • Partners with internal stakeholders to support business objectives, workforce planning, training initiatives, and quality programs.
  • Ensures compliance with company policies, client requirements, regulatory standards, and confidentiality guidelines.
  • Analyzes operational data and prepare reports, recommendations, and action plans for senior leadership.
  • Leads employee engagement efforts that promote retention, accountability, and a positive work environment.

Qualifications:

  • Bachelor's degree preferred or equivalent combination of education and experience.
  • 5+ years of call center leadership experience, including direct management of supervisors and large teams.
  • Proven success managing performance metrics in a customer service or contact center environment.
  • Strong workforce management, reporting, and analytical skills.
  • Experience leading process improvement and operational excellence initiatives.
  • Excellent communication, coaching, problem-solving, and employee relations skills.
  • Proficiency with call center technologies, workforce management systems, and performance reporting tools.

Automated Health Systems is an EOE

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  1. A CV for this posting

    Written against Automated Health Systems's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Automated Health Systems's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Automated Health Systems's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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