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Open nowPosted 200 days ago

Workforce - Senior Forecaster

Automated Health Systems74 open roles

Where
Pittsburgh, PA, USA
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Your applicationOpen nowWorkforce - Senior ForecasterAutomated Health Systems · Pittsburgh, PA, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Automated Health Systems's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Automated Health Systems postings stay open a median of 6 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 200 days ago

Automated Health Systems median: 6 days open

The posting

Automated Health Systems, a dynamic healthcare management company, is seeking a Workforce - Senior Forecaster to support workforce planning and real-time operations within a high-volume contact center environment. This role is responsible for developing forecasts, monitoring performance metrics, and ensuring alignment between staffing plans and operational demand.

The Workforce - Senior Forecaster works closely with workforce management and operations leadership to optimize staffing levels, support service level performance, and provide data-driven insights to improve operational efficiency.

This position is remote.

Benefits

  • Health / Dental / Vision insurance
  • 401(k)
  • Employee Wellness Program
  • Comprehensive and ongoing training
  • Strong company culture with career growth opportunities

Responsibilities

  • Build and refine statistical models to anticipate Medicaid and federal policy, service demand, and contact center performance.
  • Analyze historical trends, seasonality, utilization changes, trends and changing legislation to improve forecast accuracy.
  • Partner with contact center operations, clients, and workforce teams to align forecasts. Monitor forecast accuracy, track errors, and develop dashboards to report insights to management
  • Prepare clear, actionable reports to communicate forecast results, accuracy and prepare recommendations

Qualifications

  • Associate degree in related field or equivalent experience required
  • Minimum of 2 years of workforce forecasting experience in a contact center environment
  • Experience with workforce management systems such as Verint, NICE, or similar platforms
  • Advanced Excel and data analysis skills (pivot tables, complex formulas), and data visualization tools like Tableau or Power BI.
  • Strong statistical knowledge, modeling, problem-solving abilities, and the capacity to navigate ambiguity. Excellent communication to negotiate and explain complex data to non-technical stakeholders. Ability to work in a fast-paced environment and manage multiple priorities
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Automated Health Systems's form

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  4. Every reply, sorted

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  • Who got the interview, and who heard nothing

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