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Open nowFirst seen 4 days ago

Apoio ao Cliente – Setor Bancário - Lisboa

AVEC706 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowApoio ao Cliente – Setor Bancário - LisboaAVEC · Lisbon, Portugal

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on AVEC's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Apoio ao Cliente – Setor Bancário Lisboa, Portugal · Presencial · Full-time

Descrição da Função Estamos a recrutar profissionais para prestar apoio ao cliente no setor bancário, garantindo um serviço de elevada qualidade numa linha de atendimento dedicada. A função envolve esclarecimento de dúvidas, tratamento de pedidos, acompanhamento de operações e cumprimento rigoroso de procedimentos internos e regulamentares.

Responsabilidades Atender e gerir contactos de clientes (chamadas e backoffice) Esclarecer questões relacionadas com produtos e operações bancárias Garantir segurança, conformidade e rigor no tratamento de informação Assegurar uma experiência positiva e orientada para a fidelização Registar e acompanhar pedidos de forma eficiente Trabalhar com várias aplicações informáticas

Perfil Procurado 12.º ano, frequência universitária ou licenciatura Conhecimentos bancários (preferencial) Experiência em contact center, idealmente na área financeira Excelente comunicação oral e escrita Capacidade de interpretação, argumentação e resolução Orientação para o cliente e resultados Competências informáticas na ótica do utilizador Capacidade de trabalhar sob pressão Gosto pelo trabalho em equipa

Condições de Trabalho 40h semanais, horários rotativos entre 08h00 e 00h00 Subsídios de férias e Natal pagos mensalmente 22 dias de férias por ano Dia de compensação quando trabalhar em feriado português Subsídio de alimentação em cartão pré-pago Seguro de saúde e dentário após assinatura de contrato Contrato a termo incerto (12 meses), renovável + possibilidade de contrato permanente Local de trabalho: Lisboa – zona Oriente

Estrutura Salarial (exemplo 22 dias úteis)

Salário base: 920 €

Subsídio de férias: 76,67 €

Subsídio de Natal: 76,67 €

Subsídio de alimentação: 154 €

Total bruto: 1.227,33 €

Prémio variável: média de 100 € (dependente de performance)

Se procuras estabilidade, formação sólida e crescimento numa área regulada e estruturada, esta oportunidade é ideal para ti.

Candidaturas: [email protected]

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