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Open nowFirst seen 2 days ago

IT Support Level 3 – SQL / Technical Support (French & English)

AVEC706 open roles

Where
Cascais, Portugal, Remote
Work mode
Remote
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Your applicationOpen nowIT Support Level 3 – SQL / Technical Support (French & English)AVEC · Cascais, Portugal, Remote

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on AVEC's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Location: Fully Remote (within Portugal)

Administrative Base: Porto – Douro area

On-site Requirement: 1 day on-site per quarter Work Model: Remote (Portugal-based)

About the Role

We are looking for an experienced IT Support Level 3 / Technical Support Specialist to support a technical project focused on advanced troubleshooting and customer assistance. This role requires strong technical skills, including SQL, and the ability to support users in French and English.

Main Responsibilities

  • Provide advanced technical support and troubleshooting to users
  • Assist customers via phone, chat, and email in French and English
  • Diagnose software, system, or configuration issues and propose effective solutions
  • Work closely with internal technical teams to ensure timely resolution of issues
  • Document incidents, solutions, and technical procedures
  • Maintain a high level of professionalism, accuracy, and customer focus

Requirements

  • Fluency in French and English (minimum B2 level)
  • Proven experience in technical support / IT support (Level 3 preferred)
  • Knowledge of SQL and technical troubleshooting
  • Strong analytical and problem-solving skills
  • Ability to work independently in a remote environment
  • Availability to attend on-site meetings once per quarter

Compensation & Benefits

  • Meal allowance (monthly card, according to local policy)
  • Health insurance provided from day one
  • Fully paid initial and continuous training
  • Career development and internal mobility opportunities
  • Access to well-being, language, and professional development programs
  • Employee recognition initiatives

How to Apply

Interested candidates should apply or send their CV to

[email protected]

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