Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 7 hours ago

Service Delivery Manager

BlackStone eIT

Where
Dubai, DU, United Arab Emirates
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Delivery ManagerBlackStone eIT · Dubai, DU, United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on BlackStone eIT's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 7 hours ago

The posting

Key Responsibilities

- Manage end-to-end delivery of IT managed services in accordance with contractual SLAs and KPIs.

- Monitor service performance, availability, incident resolution, and customer satisfaction.

- Manage incident, problem, and change management processes in an ITIL-aligned environment.

- Handle escalations, root cause analysis (RCA), and corrective action plans.

- Prepare monthly and quarterly service performance reports and SLA dashboards.

- Conduct regular service review meetings with stakeholders.

- Coordinate with technical teams and third-party vendors to ensure timely service delivery.

- Manage risks, service issues, and continuous service improvement initiatives.

- Coordinate change control approvals for system upgrades, patches, and service changes.

- Maintain accurate service documentation and ensure compliance with agreed standards.

Requirements

- 10+ years of experience in IT service delivery management.

- Strong experience managing enterprise IT services against contractual SLAs and KPIs.

- Solid knowledge of ITIL-based incident, problem, and change management.

- Proven experience in escalation management, RCA, and service performance reporting.

- Experience coordinating cross-functional technical teams and external vendors.

- Strong stakeholder management, communication, and problem-solving skills.

- Experience with ServiceNow, Jira Service Management, BMC Remedy, or similar tools.

- Strong risk management and continuous service improvement capabilities.

- Excellent English communication skills.

Benefits

### Preferred Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- ITIL Foundation certification.

- PMP or equivalent project management certification.

- Additional service management certifications are an advantage.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against BlackStone eIT's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on BlackStone eIT's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    BlackStone eIT's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.