The posting
Operations Customer Expert – AI Technology
Lisbon, Portugal | 24/7 Rotating Shifts
Want to build your career around one of the technologies changing the world?
Join us in Portugal and work on a project supporting a leading American AI research and deployment company — the organization behind one of the world's most widely used AI platforms.
This is an opportunity to move beyond traditional customer service and become part of a team supporting cutting-edge AI products used for writing, coding, research, automation, and everyday productivity.
Your Mission
As an Operations Customer Expert, you'll help consumers and business users get the most from the client's AI platform.
You'll provide professional, efficient and thoughtful support across multiple channels, combining customer care, troubleshooting and product guidance in a fast-moving technology environment.
Your day-to-day work will include:
- Billing & invoicing: Help customers understand charges, payments and billing-related questions.
- Account support: Troubleshoot account access and login-related issues.
- Product guidance: Help users understand how to use the client's AI products effectively.
- Customer training: Guide and educate customers on product features and functionality.
- Multichannel support: Respond to customer requests through the available support channels.
- Problem solving: Investigate issues, identify solutions and provide clear next steps.
- Quality-focused service: Deliver accurate, timely and customer-focused responses while meeting quality standards.
Why This Role Is Different
You won't simply be answering customer questions.
You'll develop practical experience working with AI products and emerging technologies, while learning how to support users who rely on these tools for their professional and personal activities.
It's a great fit if you're naturally curious about technology, enjoy solving problems and want your next customer support role to have a strong technology focus.
Working Schedule
This is a 24/7 operation, so flexibility is essential.
- 40 hours per week
- 8 working hours per day
- Additional 1-hour lunch break
- Rotating shifts
- Work schedules are provided 10 days in advance
- Portuguese public holidays apply
- If you work on a Portuguese public holiday, you'll receive a compensation day, subject to project approval
- 22 days of annual leave according to Portuguese law
Training
Before going live, you'll receive dedicated project training to build your confidence with the products, processes and customer support approach.
- 15 working days
- 8 hours per day
- Training compensation: €18.56/day
- Selection for the employment phase takes place after successful completion of training
Compensation & Benefits
Monthly package
Component
Amount
Base salary
€938 gross/month
Holiday allowance*
€78.17/month
Christmas allowance*
€78.17/month
Meal allowance**
€154/month
Total fixed package*
€1,248.33/month
Performance bonus
Up to €200/month
* Holiday and Christmas allowances are paid monthly as a percentage of the base salary.
** Based on 22 working days and paid through a prepaid meal card. The meal allowance is exempt from Social Security and IRS contributions.
Performance bonus
You can earn up to €200/month in variable productivity bonus, depending on your monthly performance. The bonus is subject to taxation.
Additional benefits
After signing the employment contract, and provided you already have a Portuguese NIF and Social Security number, you'll have access to:
- Private health insurance
- Private dental insurance
- Portuguese statutory holiday entitlement
- Monthly payment of Holiday and Christmas allowances
- Meal allowance through a prepaid meal card
Contract Path
We want to be transparent about the hiring process.
- Selection Agreement – You'll sign an agreement covering the final recruitment/training phase.
- Successful training – Candidates selected after training move to an Employment Uncertain Term Contract, with a foreseeable duration of 12 months.
- Long-term opportunity – A permanent contract is possible after 2 years, subject to the applicable employment conditions.
Who We're Looking For
We're looking for people who are curious, analytical and genuinely interested in technology.
You could be a great match if you:
- Have strong English communication skills, both written and spoken.
- Enjoy helping people and solving problems.
- Are comfortable working with digital products and online platforms.
- Can explain technical or product-related information in a simple, customer-friendly way.
- Have excellent attention to detail.
- Stay calm and professional when handling challenging customer situations.
- Learn new tools and processes quickly.
- Are comfortable working in a 24/7 rotating-shift environment.
- Have a genuine interest in AI and emerging technologies.
Previous customer support, technical support, SaaS or technology experience is an advantage, but a strong learning mindset and excellent communication skills are equally important.
Your Opportunity in Lisbon
You'll be joining one of the country's established international customer experience employers, while working on a project connected to the rapidly evolving world of artificial intelligence.
If you're looking for a role where you can use your communication skills, develop technology expertise and get closer to the AI industry, this could be your next step.
Ready to work at the intersection of technology and customer experience?
Apply now and take your first step toward a career supporting the technology of tomorrow.
