The posting
Location: Remote (US Eastern Time 8 AM to 4 PM EST, Monday to Friday)
Schedule: Full-Time, 40 hours/week
About the Role
We are seeking a proactive, reliable, and tech-savvy Operations Coordinator & CSR to manage customer service and daily operations in the cleaning industry. The right candidate will serve as the quarterback of operations coordinating schedules, resolving issues, and ensuring clients receive a seamless experience.
Key Responsibilities
- Provide excellent customer service via phone, text, and email.
- Manage schedules and shifts for cleaners and clients.
- Oversee daily operations, resolve issues, and ensure smooth workflows.
- Handle invoicing, payment follow-ups, and basic bookkeeping.
- Assist with payroll tracking and preparation.
- Manage digital/admin tasks including website updates, marketing materials, and internal tools.
- Maintain accurate records and reporting for schedules, tasks, and financials.
Requirements
- Perfect English communication skills
- Strong customer service background with a warm, professional tone.
- Experience in scheduling and operations coordination.
- Knowledge of bookkeeping, invoicing, and payroll support.
- Proficiency with Google Suite (Docs, Sheets, etc.) and ability to quickly learn digital tools.
- Dependable internet connection and professional home setup.
- Ability to work independently, stay proactive, and make confident decisions.
Preferred Qualifications
- Prior experience in the cleaning industry or other service-based industries.
- Knowledge of marketing/digital content management.
- Familiarity with real estate or short-term rental coordination.
Whats Offered
- Stable, full-time remote role (40 hrs/week).
- Opportunity to grow in a supportive and professional environment.



