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Open nowFirst seen 2 days ago

Reactivation Specialist

Bravo Global Staffing43 open roles

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Your applicationOpen nowReactivation SpecialistBravo Global Staffing

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 2 days ago

The posting

Location: Remote

Schedule: Monday–Friday, 11:00 a.m. – 7:00 p.m. ET

Employment Type: Full-Time

Position Overview

The Reactivation Specialist has two primary responsibilities: 1) recovery of window & door sales opportunities that did not close the first time: cancelled appointments and unsold in-home consultations, and 2) re-engaging completed customers to generate referrals and reviews. This role rebuilds the sales calendar from the company's existing pipeline and drives customer advocacy through the ProjectHub referral platform.

Key Responsibilities

  • Contact same-day cancellations and reschedules immediately to save or rebook the appointment.
  • Work structured call lists of appointments cancelled 30, 60, and 90 days ago and rebook them onto the sales calendar.
  • Call homeowners who received an in-home consultation but did not purchase and book follow-up appointments with a sales representative.
  • Call new customers to guide them through downloading the ProjectHub app, and maintain customer project stages within the platform.
  • Qualify referrals in the Pella ProjectHub platform and convert them into scheduled appointments.
  • Call customers after installation to confirm satisfaction and request a five-star Google review.
  • Maintain the weekly Installation Visit and Google Review tracker for the sales team.
  • Follow multi-touch call, text, and email cadences and document all activity accurately within the CRM.

Qualifications

  • Strong English fluency (written and spoken) — this is the most important requirement for the role.
  • 2+ years of outbound calling, appointment setting, win-back, or customer service experience preferred.
  • Persistent and comfortable with objection handling and multi-attempt follow-up.
  • Comfortable following scripts and documenting activity accurately.
  • Experience with CRM and dialer systems (such as Lead Perfection, Salesforce, or GoTo) preferred.

Compensation

Base salary plus commission opportunities.

Commission eligibility tied to:

  • Rebooking cancelled appointments that run and sell.
  • Coordinating rehash sales with the Retail Manager.
  • Pella ProjectHub downloads, qualified referrals, and referral-generated appointments and sales.
  • Five-star Google, Yelp, Angi and Houzz reviews generated through post-installation outreach.
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