The posting
Key Responsibilities
- Accurately track and process credit card refunds through ServiceTitan across multiple business accounts.
- Communicate with internal teams to ensure refund actions align with business protocols.
- Proactively identify and flag discrepancies or issues in the refund process.
- Support administrative tasks as assigned.
- Handle inbound and outbound customer service calls, ensuring a professional, solution-oriented approach.
- Assist with scheduling, coordinating, and dispatching tasks to field teams when needed.
Opportunities for Growth
- Financing refund coordination.
- ServiceTitan task workflow ownership.
- Expanded administrative and operations support.
- Growth into broader customer support, sales, and dispatch leadership responsibilities.
Requirements
- Experience with ServiceTitan or a similar CRM/platform preferred.
- Previous experience in Customer Service Representative (CSR) roles, with proven success in sales (inbound & outbound calls).
- Dispatcher experience with task scheduling, coordination, or workflow management.
- Excellent written and verbal English communication skills.
- High attention to detail and accuracy.
- Ability to work independently, follow process documentation, and escalate issues as needed.
- Availability to work during East Coast (ET) business hours.



