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Open nowPosted 49 days ago

售前服务方案运营专家（AI智能化方向） - 抖音电商

ByteDance19,208 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now售前服务方案运营专家（AI智能化方向） - 抖音电商ByteDance · Shanghai, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: posted 49 days ago

ByteDance median: 2 days open

The posting

团队介绍：抖音电商以“总能发现好东西”为主张，致力于成为用户发现丰富好物的首选平台。众多抖音创作者通过短视频、直播、商城等丰富的形式，给用户提供更个性化、更生动、更高效的消费体验。同时，抖音电商积极引入优质合作伙伴，为商家变现提供多元的选择。

1、深度理解并洞察电商用户售前决策链路中的核心问题，输出电商场景售前服务方案，提升售前智能客服的问题解决率与用户体验； 2、负责电商场景下售前服务智能化建设，将人工服务经验、商品知识、促销规则等沉淀为AI策略与Skill，协同产品、算法持续建设和提升智能售前服务能力，保障用户在平台客服渠道的购前体验； 3、围绕用户购前核心卡点（如商品咨询、优惠使用、促销规则、支付链路等），合理设计具体解决方案，通过跨部门合作，协调产品、流程、规则等相关团队执行落地；驱动服务方案不断完善迭代，为售前服务覆盖率和质量负责。

1、2年以上电商平台用户体验策略或服务运营经验，有服务方案设计、智能运营或大模型相关经验均可； 2、有较强的逻辑思维，具备出色的数据分析、用户研究、流程设计与项目管理能力，能找出问题根因并制定有效改善措施； 3、对生成式AI在售前咨询、促销解答、服务方案建设等场景的应用有深度理解，善于结合产品工具与模型能力解决用户实际问题，能够设计让智能服务接近人工体验的方案与策略； 4、自驱力好、沟通协同力强，具备良好的服务意识和团队合作精神，以结果为导向推动业务持续进化。

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