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Open nowPosted 171 days ago

判责处置专家-体验与服务

ByteDance19,208 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now判责处置专家-体验与服务ByteDance · Beijing, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 171 days ago

ByteDance median: 2 days open

The posting

1、高危案例处置：负责处理重大、高危、疑难客户投诉纠纷及核查判责；梳理评估风险、精准识别下钻和评估举证；运用谈判技巧推动问题及时有效解决，并对处理结果负责； 2、风险识别与预防：能精准识别出客户投诉问题中存在的风险隐患，及时升级预警，并协调多方资源推动解决；维护企业形象，控制负面舆情扩散； 3、优化与改善：总结沉淀可复制的成功案例，分享判责经验及谈判技巧；能发现流程、产品、风险问题并协同推动治理与业务各维度的运营改善。

1、有用户服务经验优先，线上+线下双向的优先； 2、逻辑思维清晰缜密，可以研判问题和梳理判定风险根因，有研判内容治理经验优先； 3、思维灵活，具备快速学习能力与优秀的沟通谈判能力； 4、有同理心、以用户为中心，具有较强的服务意识，有责任感，有担当，做事踏实； 5、可配合项目合理推进节奏； 6、熟练运用Word、Excel等软件，具有文档编辑、分析及总结能力，有内容治理经验、风险相关经验优先。

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    The review screen in CV Rocket: how each CV was read, round by round.

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