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Open nowPosted 323 days ago

专线服务交付运营-抖音电商

ByteDance19,209 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now专线服务交付运营-抖音电商ByteDance · Shanghai, Chinese Mainland
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 323 days ago

ByteDance median: 2 days open

The posting

1、负责优化和完善客服平台的交付流程,根据日常服务数据和用户反馈,持续优化服务入口、路由及流转策略,提升用户体验并确保成本效益; 2、结合公司治理要求和行业最佳实践,制定并执行创新的服务策略和方案,整合内外部资源以促进业务目标达成; 3、全面负责用户体验,主动发现产品、服务流程中的潜在问题与不足,通过建立和完善反馈机制与流程,及时、有效推动产品和服务的持续优化。

1、具备电商平台客服等相关领域的运营经验; 2、具备出色的数据分析能力,能够熟练运用SQL等工具,并通过数据分析驱动业务决策,有成功案例者优先; 3、具备优秀的项目管理能力和项目负责人意识,能够独立负责跨部门、跨业务的复杂项目,并确保项目高效落地; 4、具备客户视角和同理心,善于从用户体验出发,提出并推动实施优化方案,以提升品牌形象和客户信任度。

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