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Open nowPosted 14 hours ago

商家服务平台产品经理 - 抖音电商

ByteDance19,209 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now商家服务平台产品经理 - 抖音电商ByteDance · Shanghai, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 14 hours ago

ByteDance median: 2 days open

The posting

团队介绍：抖音电商以“总能发现好东西”为主张，致力于成为用户发现丰富好物的首选平台。众多抖音创作者通过短视频、直播、商城等丰富的形式，给用户提供更个性化、更生动、更高效的消费体验。同时，抖音电商积极引入优质合作伙伴，为商家变现提供多元的选择。

1、负责抖音电商智能客服的配置与数据产品规划、设计，深入分析客服团队诉求，完成知识库配置后台或客服数据分析体系的产品化落地，协同算法、数据研发及业务团队，全面提升智能化服务效率与精细化运营水平； 2、【知识库方向】负责构建及优化智能客服的知识体系及管理平台，包括FAQ、多轮对话流、文档问答（RAG）、纠错等核心模块；针对复杂的业务场景进行抽象分析，设计灵活易用的知识采编、生效链路及AI工具（如Prompt编排），降低配置门槛，保障AI智能客服的问答准确率与解决率； 3、【数据产品方向】负责智能客服全链路业务数据的体系建设与分析产品设计；基于海量客服对话、业务流转数据，搭建数据洞察工具，辅助商家挖掘服务痛点、衡量AI效果，并为知识迭代、运营策略提供可靠数据决策支撑。

1、本科及以上学历，具备3年左右B端产品（如复杂业务后台、数据产品/BI、SaaS系统或知识中台等）经验； 2、具备智能客服后台、对话机器人（Chatbot）或数据产品经验者优先；对AI技术（大模型LLM/传统NLP）落地，或对数据指标体系建设、数据看板设计有一定理解者优先； 3、对业务运营及数据具有敏感度和同理心，能够深刻理解客户服务痛点，具备将复杂的算法能力或庞杂的数据指标抽象为标准化产品方案的能力，并具备快速推进项目落地的能力； 4、具备缜密的逻辑思维与优秀的系统架构能力，良好的跨团队（研发、算法、业务运营等）沟通与协调能力，积极应对挫折和挑战的心理素质，自驱且有目标感。

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