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Open nowPosted 38 days ago

客服运营专家 - 飞书商业化

ByteDance19,208 open roles

Where
Wuhan, Hubei, Chinese Mainland
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Your applicationOpen now客服运营专家 - 飞书商业化ByteDance · Wuhan, Hubei, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 38 days ago

ByteDance median: 2 days open

The posting

团队介绍：飞书商业化团队（Go to Market）负责将飞书先进产品和服务全面推向中国和国际市场，通过制定精准的业务战略，进行破圈的市场营销，深入理解不同行业的趋势和特点，传递飞书的理念和价值给不同行业的企业客户并达成业务合作，帮助客户加强使用深度和广度，最终让飞书成为各行各业先进企业的首选、持续助力企业组织升级。目前已在中国、新加坡、美国、日本等国家和地区建立了商业化团队，开启了为全球各行各业组织和个人提升创造力和效率的历程。

1、负责豆包工作客服体系建设与运营，制定服务标准、SLA、质量管理及升级机制； 2、搭建并管理内部团队及BPO职场，完善招聘、培训、质检、绩效和能力成长机制； 3、建立服务数据与VOC体系，识别高频问题和体验瓶颈，推动产品、研发及GTM团队闭环改进； 4、推进AI客服、知识库和智能体应用，持续提升自助解决率、服务效率与客户满意度； 5、统筹重大问题与客户投诉处置，保障服务稳定性，并在成本可控前提下达成服务目标； 6、沉淀企业客户服务案例与标准方案，辅助原厂CSM开展客户运营及落地支持，不承担实施交付或代搭建。

1、本科及以上学历，4年及以上To B客服、技术支持、客户成功或服务运营经验； 2、具备团队管理经验，有BPO外包职场管理经验； 3、熟悉SaaS或企业软件服务体系，能独立搭建SLA、质量、培训及数据指标体系； 4、理解大模型、Prompt、RAG、智能体等基础能力及其服务边界，有AI服务场景实践； 5、具备数据分析、复杂问题处理及跨团队推动能力，结果导向，服务意识强。

加分项 1、有从0到1搭建AI产品客服体系的经验； 2、有企业客户服务、API集成或技术支持经验； 3、有AI客服、知识库、智能体或商业化运营经验； 4、具备基础编程能力或良好的技术英语阅读能力。

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