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Open nowPosted 18 hours ago

账号治理体验运营 - 抖音社区治理

ByteDance19,208 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now账号治理体验运营 - 抖音社区治理ByteDance · Beijing, Chinese Mainland

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: posted 18 hours ago

ByteDance median: 2 days open

The posting

团队介绍：抖音致力于打造一个开放、积极、多元、友善的平台，鼓励表达、沟通和记录，激发创造，丰富人们的精神世界，让现实生活更美好。我们通过AI算法驱动的个性化推荐与智能创作工具，满足用户表达、学习、娱乐、社交、消费等需求。回顾抖音一路走来的历程，我们在帮助亿万用户记录美好生活的过程中，努力变得更好。抖音社区治理团队负责抖音的社区治理工作，包括视频、直播等多体裁的内容治理，以及安全产品中台能力建设。

1、负责账号治理全链路的用户体验问题，统筹处罚告知、违规解释、申诉、异议复核等核心场景，为账号用户咨询、申诉解决率、申诉处理时效、用户满意度、误伤申诉率、重复违规率等核心指标负责； 2、洞察账号治理VOC（用户声音）根因，根据根因逻辑建立体验问题的解决机制，根据用户真实根因追踪治理策略、流程、产品层面的问题并推动优化； 3、牵头AI/大模型在治理体验场景的应用，包括但不限于智能研判申诉案例，建设Agent拆解用户voc原声，结合业务逻辑，总结根因问题，提升体验问题的解决效率； 4、跨团队协同与方法论沉淀：协同治理、算法、研发、产品、客服等多方推进体验优化项目落地，沉淀体验度量标准、作业SOP与可复用方法论，牵引账号治理体验提升。

1、本科及以上学历，2年以上互联网运营/策略/产品相关经验，有社区治理、账号治理、内容安全、风控反作弊、用户体验、VOC用户反馈等相关领域经验者优先； 2、熟悉平台治理规则与账号生命周期，理解风控、处罚、申诉链路，具备较强的用户同理心，能从用户视角审视治理策略的合理性，精准识别体验痛点； 3、结构化思维与数据驱动能力强，能独立完成问题拆解、根因分析、方案设计与效果复盘，善于用数据量化体验问题与改进效果； 4、对AI/大模型的业务应用有理解或实操经验，能识别AI提效场景、设计Prompt与工作流，有Agent/Skill、智能客服、大模型从0到1落地经验者优先； 5、责任心强、自驱、有韧性，具备优秀的跨团队沟通协调与复杂项目推进能力，结果导向。

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