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Open nowPosted 396 days ago

服务策略运营（商家）-体验与服务

ByteDance19,208 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now服务策略运营（商家）-体验与服务ByteDance · Beijing, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: posted 396 days ago

ByteDance median: 2 days open

The posting

1、负责抖音生活服务商家的服务体验改善，对服务交付团队质量、成本、效率结果负责； 2、洞察商家经营链路上的体验痛点，从商家满意度、NPS、客服交付指标出发，设计迭代服务流程体系，提升满意度、助力经营； 3、以目标结果&商家体验为导向，迭代通用服务运营方案策略，牵头优化整体工作流程和服务方案并实施，提升服务水平和商家满意度； 4、通过产品化/智能化的方式优化整体工作流程，联动产品、研发、算法等团队，结合大模型能力，助力服务效率提升和服务解决能力提升。

1、本科及以上学历，3年及以上To B服务体验运营经验； 2、具备敏锐的问题洞察能力，有产品视角，能够通过产品迭代推进问题改善和流程优化； 3、具备较强的突破创新能力和协同推动能力，基于问题发现输出迭代流程/策略并推进执行； 4、目标感强，能围绕目标有重点的进行项目推进。

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ByteDance's form

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  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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