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Open nowPosted 643 days ago

舆情客服专员

ByteDance19,208 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now舆情客服专员ByteDance · Beijing, Chinese Mainland
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 643 days ago

ByteDance median: 2 days open

The posting

1、负责各渠道实发外溢的高效妥善处置,跟用户达成共识和解,针对高风险舆情外溢及时发现并升级警示; 2、负责服务中高风险场景的处理,可以迅速作出客观判断,并灵活且专业地处理反馈,有效规避风险的同时保证用户满意度; 3、对一线客服提供知识、技能的支持,帮助一线客服处理疑难问题并配合服务运营反哺业务漏点; 4、对业务和产品有较深入的了解,从各维度及时、专业地解决用户反馈,辅助团队制定高风险用户反馈甄别与处理机制。

1、本科及以上学历,金融相关专业优先; 2、有二线投诉处理经验,逻辑性强,能有效地发现问题,解决问题; 3、具有较强的口头沟通能力,熟练使用办公软件,具备客诉数据分析能力。

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