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Open nowPosted 46 days ago

经营分析专家-体验与服务

ByteDance19,208 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now经营分析专家-体验与服务ByteDance · Beijing, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: posted 46 days ago

ByteDance median: 2 days open

The posting

1、经营分析与决策支持：围绕客服场景的人员规模、效率、质量和成本建立分析框架，持续跟踪预算、人力投入、SLA与目标达成，判断新增资源需求的合理性、可行性和成本影响，识别人力错配、效率异常及资源节降机会，并推动业务采取行动； 2、推进成本优化与投入产出分析：负责机器成本等非人力成本的规模、结构、趋势和预算执行分析，梳理成本商品、服务树、业务使用方及分摊规则之间的映射关系，识别归属与分摊问题，搭建可持续追踪的ROI分析框架，为扩投、收缩或结构优化提供依据； 3、建设合规治理体系：协同内控、内审和信息安全团队识别信息安全及行为安全风险，设计风险地图、评价标准和治理方案，推动权限控制、监控预警、案件处置、审计整改和复盘机制落地； 4、沉淀可复制的中台机制：围绕跨部门运营项目建立标准化流程、协作规范和复盘机制，持续优化交付质量、协作效率与人效，将一次性项目沉淀为可稳定运行、可规模化复制的中台能力。

1、本科及以上学历；金融、经济、数学、统计、管理、信息系统等相关专业优先； 2、具备经营分析、资源运营、策略运营、内控合规或复杂项目管理中的一种或多种相关经历，能够独立负责一个业务域或专项； 3、具备较强的数据敏感度和结构化分析能力，能够从预算、规模、效率、质量、成本等指标中识别问题，完成归因并形成可执行建议； 4、具备风险意识，能够识别制度、流程与实际执行之间的差距，设计控制点、监控机制和闭环方案，能在合规要求与业务效率之间保持合理平衡； 5、具备较强的项目管理和跨团队协作能力，能够与业务、财务、内控、安全及产品研发团队对齐目标、推动决策并跟进结果。

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