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Open nowPosted 151 days ago

体验运营（客户服务方向）-中国广告产品

ByteDance19,207 open roles

Where
Hangzhou, Zhejiang, Chinese Mainland
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Your applicationOpen now体验运营（客户服务方向）-中国广告产品ByteDance · Hangzhou, Zhejiang, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 151 days ago

ByteDance median: 2 days open

The posting

1、服务策略设计：基于对客服务全链路拆解，设计服务质量指标体系，建立从问题预防到问题解决的全流程管控机制，保障客户服务体验； 2、智能化产品建设：深度参与AI辅助客服产品的规划与落地，推动智能问答、归因分析、工单处理等能力在对客服务场景的规模化应用，实现服务效率与质量双升； 3、数据驱动运营：建立服务质量、效能、客户投诉等核心指标监控体系，通过数据分析洞察问题根因，推动产品/流程/规则持续迭代优化； 4、跨团队协作：联动产品、技术、审核等团队，将业务需求转化为产品需求，推动智能化工具在对客场景的落地与持续迭代。

1、本科及以上学历，有对客服务运营或平台产品经验优先； 2、具备良好的逻辑思维和数据敏感度，能通过数据定位问题； 3、有产品思维，能主动发现改善服务体验和效能的机会点； 4、善于跨团队沟通，有项目推进能力。

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    The review screen in CV Rocket: how each CV was read, round by round.

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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