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Open nowPosted 380 days ago

服务策略运营（安心专项）-体验与服务

ByteDance19,210 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now服务策略运营（安心专项）-体验与服务ByteDance · Beijing, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 380 days ago

ByteDance median: 2 days open

The posting

1、统筹盘点安心服务标准/策略，暴露不合理问题点，并与上游沟通优化； 2、统筹管理和优化安心服务流程SOP； 3、整合各技能组转人工策略、路由分配：梳理“什么问题应该进安心>安心什么业务分给谁”整个人工服务链路。

1、拥有3-5年互联网服务运营或“互联网服务运营相关项目”工作经验，精通服务SOP设计与优化，能够将“安心”概念转化为清晰、可实施的标准、流程和工具； 2、具备优秀的数据分析和逻辑推导能力，能够通过运营数据、用户评价、质检结果等多维数据，围绕核心指标定位服务标准和流程中的“优化空间”和系统性“潜在改进领域”； 3、拥有与业务、治理、产品等多部门协作经验，擅长使用数据和案例沟通。

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