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Open nowPosted 306 days ago

资深智能客服产品运营专家 - TikTok产品

ByteDance19,171 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now资深智能客服产品运营专家 - TikTok产品ByteDance · Beijing, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 4 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 306 days ago

ByteDance median: 4 days open

The posting

团队介绍：TikTok是一个覆盖150个国家和地区的国际短视频平台，我们希望通过TikTok发现真实、有趣的瞬间，让生活更美好。TikTok在全球各地设有办公室，全球总部位于洛杉矶和新加坡，办公地点还包括纽约、伦敦、都柏林、巴黎、柏林、迪拜、雅加达、首尔和东京等多个城市。

TikTok产品团队的目标是促进TikTok的发展并能持续性成为业界领先的产品。团队包括但不限于产品架构、用户增长、搜索、社交、创作、Lemon8、PGC、音乐、开放平台、内容生态、平台安全、数据科学、商业分析等关键业务场景，支持产品在全球赛道上高速发展，保障业务持续高质量、高效率、且安全地为用户服务。同时覆盖国际化直播场景，为TikTok用户提供独特的内容和消费体验，以及国际化生活服务场景，链接海外线下商家、创作者与用户。

TikTok的使命是通过提供一个创造性表达的产品，通过真实、快乐和积极的体验激发创造力和带来快乐。在TikTok，我们的员工谦逊、聪明、富有同情心和创造力。我们创造是为了激励--为了你，为了我们，也为了我们平台上的10亿用户。我们带着好奇心领导，追求最高目标。在这里，对于那些敢于追求超越可能性边界的大胆想法的人充满机会。加入我们，在TikTok的职业生涯中产生影响。

1、支持智能客服在核心服务场景的端到端能力建设与持续优化，覆盖用户需求洞察、场景痛点定位、知识库与对话策略设计、效果验证与闭环治理，显著提升问题解决能力与整体服务体验； 2、基于智能客服中长期运营策略与北极星指标，明确智能服务流程优化、评估标准制定与标注方向的年度目标、里程碑与资源需求； 3、建立目标管理机制（OKR/年度规划），确保策略在跨区域与跨团队间得到一致理解与执行落地，面向产品、研发、算法、数据、运营、法务/安全等关键方进行目标对齐与优先级管理。

1、本科及以上学历，具备智能运营相关经验，英语口语可用作日常工作语言，能适应跨区域合作； 2、沟通与影响力强，能在多方诉求与不确定情况下推动明确决策与落地； 3、具备战略思维与组织设计能力，能从全局优化视角进行资源配置； 4、对智能客服的核心价值链有系统认知：模型能力、服务流程、效果评估、数据标注，能把关方案与流程； 5、有（多语言/多区域）服务运营的统筹经验，和推动平台化、标准化与自动化的成功案例。

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