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Open nowPosted 390 days ago

客服平台运营-TikTok（北京）

ByteDance19,208 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now客服平台运营-TikTok（北京）ByteDance · Beijing, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 390 days ago

ByteDance median: 2 days open

The posting

1、业务支持与需求管理：深度掌握客服团队工作流程与痛点，挖掘平台优化机会；梳理需求优先级，协同产品/技术团队推动落地，确保平台功能匹配业务诉求； 2、产品优化与方案实施：具备强产品意识，能结合业务场景识别平台改进点，提升客服团队使用体验与操作效率；跟踪推动优化方案实施，确保交付功能符合预期效果； 3、跨团队协作与沟通：作为业务与产品/技术团队的联络枢纽，确保需求清晰传递与高效执行；协调多方资源，按时交付跨团队项目并实现业务目标； 4、数据分析与业务提效：监控平台使用数据，分析客服核心指标（如响应时效、解决率等），诊断根因并提出可落地的优化建议；通过自动化能力探索，如自动化工单分类，监控自动化流程表现，推动迭代优化，提升运营效率。

1、本科及以上学历，1-3年运营相关经验，平台/产品/客服方向运营经验优先； 2、学习能力强，能快速掌握复杂业务流程与系统功能； 3、出色的解决问题能力，能独立分析问题并推动方案落地； 4、优秀的跨团队协作能力，能与业务、技术团队高效配合；流利的商务英语（书面及口语）以满足全球化协作需求。

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ByteDance's form

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  4. Every reply, sorted

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  5. Reply with AI

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