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Open nowPosted 16 days ago

直播用户体验运营专家 - TikTok直播

ByteDance19,209 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now直播用户体验运营专家 - TikTok直播ByteDance · Beijing, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 16 days ago

ByteDance median: 2 days open

The posting

团队介绍：TikTok是一个覆盖150个国家和地区的国际短视频平台，我们希望通过TikTok发现真实、有趣的瞬间，让生活更美好。TikTok在全球各地设有办公室，全球总部位于洛杉矶和新加坡，办公地点还包括纽约、伦敦、都柏林、巴黎、柏林、迪拜、雅加达、首尔和东京等多个城市。

TikTok直播是全球领先的直播业务，以实时互动为核心，提供多元化的商业化模式和创作工具。我们为用户提供独特的内容和消费体验；为创作者找到合适的观众，提供最好的工具和一系列盈利模式，帮助创作者创造更多机会、改变他们的生活；通过直播，平台也能从中获得健康、客观的商业化收益，持续发展。我们一直听到这样的故事 —— “LIVE changes my life” —— 他们更好，我们才会更好。

加入我们，一起探索 “不可能的事”—— 我们是行业的先行者，在一步步改变行业。我们持续让行业了解直播是一种新的内容形式，是创作者可以依赖的商业模式。

1、洞察与分析：负责多渠道用户反馈的监控与分析，搭建分析框架，识别体验短板、量化影响范围、定位问题根因； 2、流程建设与治理：端到端设计、优化并治理服务流程与SOP，制定服务质量标准，并推动各区域服务团队落地执行； 3、优化专项推进：搭建常态化数据报表与看板；联动产品、研发、运营等团队，推动问题分级、跟进解决并闭环，确保优化效果可量化； 4、项目独立交付：独立主导用户调研、产品分析及体验优化项目，覆盖问题定义、方案上线到上线后效果评估的全流程； 5、跨区域协作：与全球相关方对齐体验策略、升级机制，并推动优秀实践在各市场的复制落地。

1、本科及以上学历，2年及以上用户体验/服务运营、数据分析、战略经营分析等相关工作经验； 2、数据能力扎实：熟练使用SQL、Excel，能够独立搭建分析模型与看板，并输出高质量书面材料（SOP、分析报告、方案文档等）； 3、具备结构化逻辑思维，对用户体验有较强敏感度，能从复杂、模糊的信息中抓住核心问题并推动闭环； 4、沟通与跨团队影响力强，有联动产品、研发团队拿到结果的成功经验； 5、具备中英双语工作能力，可适应全球化协作环境。

加分项 1、有直播、社交、内容或电商平台相关经验； 2、熟悉Python或BI工具，或有客服/服务质量体系相关经验； 3、有全球化或多区域服务运营项目的独立负责经验。

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