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Open nowPosted 108 days ago

售后与仲裁智能化策略运营-TikTok Shop

ByteDance19,207 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now售后与仲裁智能化策略运营-TikTok ShopByteDance · Shanghai, Chinese Mainland
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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 108 days ago

ByteDance median: 2 days open

The posting

1、负责国际化电商售后与仲裁场景的智能化策略建设,设计自动判责体系与分层决策机制,明确机器直判、人工辅助与人工兜底的适用边界,持续提升平台在复杂纠纷场景下的处理效率与判责一致性; 2、深入理解售后、纠纷、仲裁等业务流程,抽象高价值业务场景,结合大模型能力进行Prompt设计、Agent/Skills编排与策略落地,推动智能能力从试点验证走向规模化应用; 3、持续监控智能覆盖率、准确率、申诉率、人工介入率等关键指标,结合数据分析、一线反馈及商家/用户声音,发现问题并推动策略、模型和流程的迭代优化; 4、识别并防控模型问题、规则漏洞及潜在滥用风险,形成问题发现、分析、优化、验证的完整闭环,不断提升智能化能力在复杂业务中的稳定性、可靠性与可控性; 5、联动算法、研发、客服、运营、合规等团队,将业务需求转化为可落地的产品方案、策略规则与执行路径,推动项目高质量上线,并在体验、成本与合规之间达成最优平衡。

1、本科及以上学历,3年以上售后与仲裁智能化策略运营工作经验,具备电商售后、纠纷处理、仲裁判责、策略产品或服务策略相关经验者优先; 2、具备大模型相关实践经验,熟悉Prompt调优、Agent/Tools/Skills等能力设计,对大模型在复杂业务决策场景中的应用有较强理解; 3、熟悉规则引擎、决策流或模型化判责体系,有分类模型、大模型辅助决策、智能审核/智能判责等落地经验者优先; 4、具备较强的数据分析能力,熟练使用SQL,能够搭建指标体系、完成效果评估、问题归因及策略迭代,能够基于数据驱动业务优化; 5、具备优秀的结构化思考能力、跨团队沟通能力与项目推进能力,能够协同多方资源推动复杂项目持续落地。

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