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Open nowPosted 6 hours ago

Customer Support Coordinator

Cabify66 open roles

Where
Buenos Aires
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Your applicationOpen nowCustomer Support CoordinatorCabify · Buenos Aires

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cabify's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Cabify postings stay open a median of 22 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 6 hours ago

Cabify median: 22 days open

The posting

Customer Support Coordinator

SOBRE NOSOTROS

¿Quieres cambiar el mundo? Eso es exactamente lo que hacemos en Cabify. Trabajamos para que las ciudades sean mejores lugares para vivir, impulsando una movilidad más sostenible y eficiente que conecte a pasajeras/os y conductoras/es con solo pulsar un botón. Puede que algún día las ciudades no necesiten coches privados, pero hasta entonces… queda mucho por hacer. ¿Te sumas al viaje?

👉 Sobre tu equipo

Estar en Customer Support de Cabify es estar en el centro de toda la operación. Este equipo es el nexo entre la marca y sus tres grandes audiencias — pasajeros, conductores y clientes corporativos — y eso lo hace único dentro de la compañía. Acá vas a trabajar en todas las etapas del Customer Journey: onboarding, activación, viaje, fidelización y retención. La curva de aprendizaje es real, los desafíos no se repiten y el equipo tiene la experiencia y la pasión para enfrentarlos con criterio.Si buscás variedad, complejidad y un lugar donde realmente crecer, bienvenido/a.

¿Cómo nos ayudarás a cumplir nuestra misión?

  • Coordinando y liderando un equipo experto de analistas de CX, ayudándolos a cumplir los objetivos y acompañándolos en su desarrollo a su próximo nivel.
  • Ser el interlocutor principal con el equipo del Contact Center, velando y cumpliendo con los SLAs de respuesta establecidos, y nuestros estándares de Calidad.
  • Escalar en tiempo y forma cualquier incidencia que pueda comprometer la operación de las audiencias y establecer las oportunas medidas de contingencias.
  • Liderar con autonomía y criterio estratégico proyectos que mejoren la eficiencia interna, y operativas vinculadas al soporte.

¿Qué buscamos?

  • Educación en Administración de Empresas, Ingeniería o afines
  • Experiencia en Liderazgo y Gestión de equipos de CX / Operaciones.
  • Experiencia en Customer Experience - Mirada Customer Centricity
  • Gran capacidad de ejecución, de planificación y problem solving
  • Manejo de Google Drive y Paquete Office
  • Manejo de herramientas de Business Intelligence (Tableau, Power BI, o Looker, etc) (excluyente).
  • Experiencia comprobable en la implementación de flujos con herramientas de Inteligencia Artificial (IA) con el fin de optimizar procesos operativos.
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  1. A CV for this posting

    Written against Cabify's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cabify's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cabify's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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