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Open nowPosted 54 days ago

Customer Support Representative | Japanese | Remote

Careerxtra13 open roles

Where
Japan
Work mode
Remote
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Your applicationOpen nowCustomer Support Representative | Japanese | RemoteCareerxtra · Japan

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Careerxtra's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 54 days ago

The posting

Join an international FX/CFD brokerage as a Japanese-speaking Customer Support Representative, supporting clients with trading accounts, platforms, and day-to-day enquiries.

What you’ll do: • Support clients with account opening and maintenance • Handle enquiries via email, phone, and internal channels • Provide guidance on trading platforms and services • Troubleshoot account and MetaTrader-related issues • Manage complaints and escalate complex cases when needed • Liaise with internal teams to resolve customer issues • Support selected marketing activities, including translations and events

What we’re looking for: • Fluent Japanese • Fluent English (B2+) • University or college degree • Strong communication and interpersonal skills • Good MS Office and CRM skills • Ability to work independently and under pressure • Previous customer support experience is an advantage

What’s offered: 🌍 Fully remote | Japan 📄 B2B / Services Agreement / Freelance 📈 International FX/CFD environment 🎓 Professional learning and development 🤝 Multicultural team environment

Interested? Apply now and take the next step in your international customer support career.

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