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Open nowPosted 10 hours ago

Customer Service Representative

Carrier4,267 open roles

Where
New York, United States
Work mode
On site
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Your applicationOpen nowCustomer Service RepresentativeCarrier · New York, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Carrier's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Carrier postings stay open a median of 5 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 10 hours ago

Carrier median: 5 days open

The posting

About this role

Our Customer Care Center is the first line of customer communication for incoming calls on the 1-800-Carrier line. We serve North America, including Canada. Our customer base is end users of our brands of HVAC equipment (residential homeowners). We will also assist in servicing our network of Carrier brand dealers looking to obtain parts or technical support.

Training

Training is 2-3 weeks long. It will take place on site. Half of the time will be classroom training; the second half will be hands on with our systems.

Key Responsibilities

  • Works under immediate supervision to provide satisfactory and quality customer service
  • Assists with answering basic customer inquiries on product availability, maintenance, and the status of orders
  • Assists with resolving basic customers' service or billing complaints
  • Assists with keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Dealer referrals—getting them connected with a dealer that can provide sales or service
  • Our number one goal is to get the homeowner connected with the dealer through warm transfer
  • Provide customers with warranty information
  • Product comparison
  • Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department

Required Qualifications

  • High school diploma or GED
  • 6+ months of inbound call experience (call center or high call volume environment)

Preferred Qualifications

  • Bachelor’s Degree
  • Sales Force experience
  • Bilingual in English and Spanish strongly preferred
  • Ability to meet standardized call center metrics
  • Be dependable
  • Punctual and reliable attendance; ability to complete all scheduled shifts
  • Maintain assigned break and lunch schedule
  • Strong verbal and written communication skills
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  1. A CV for this posting

    Written against Carrier's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Carrier's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Carrier's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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