The posting
About the role
The Senior Manager, Technical Publications leads the development, delivery, and continuous improvement of technical documentation for the Carrier Commercial HVAC product portfolio. This role manages a team of technical communicators, drives documentation strategy, and partners with cross-functional teams to deliver accurate, high-quality content on schedule.
The ideal candidate has experience supporting new product launches, working in engineering-driven organizations, and delivering customer-facing technical documentation, turning complex technical details into clear, usable content for customers, contractors, and service professionals.
Key Responsibilities
Leadership & Team Development
- Lead, mentor, and develop a team of technical writers and technical publication professionals.
- Foster a culture of collaboration, accountability, innovation, and continuous improvement.
- Establish team objectives, manage performance, and support career development initiatives.
- Manage workforce planning, resource allocation, and contractor/vendor relationships as needed.
Documentation Strategy & Execution
- Develop and execute technical publication strategies that align with business objectives and product roadmaps.
- Oversee the creation, maintenance, and release of technical documentation, including installation instructions, service manuals, user guides, application guides, product data, and other customer-facing materials.
- Ensure documentation is accurate, consistent, accessible, and aligned with company standards.
Cross-Functional Collaboration
- Partner closely with Engineering, Product Management, Quality, Manufacturing, Service, Marketing, and Regulatory teams to gather technical information and establish documentation priorities.
- Influence stakeholders and drive alignment on documentation requirements, schedules, and deliverables.
- Serve as a trusted advisor on technical communication best practices.
Process Excellence
- Identify and implement opportunities to improve documentation processes, workflows, systems, and standards.
- Drive efficiency through process automation, standardization, and the effective use of documentation technologies.
- Establish and monitor key performance indicators to measure team productivity, quality, and delivery performance.
Project & Portfolio Management
- Manage multiple documentation projects and priorities across a diverse product portfolio.
- Ensure deliverables are completed on time, within scope, and aligned with business expectations.
- Communicate project status, risks, and resource needs to leadership and stakeholders.
Quality & Compliance
- Ensure documentation complies with applicable regulatory, legal, and company requirements.
- Maintain quality control standards and robust document review and approval processes.
- Champion continuous improvement in documentation quality and customer experience.
Required Qualifications
- Bachelor's degree
- 8 + years of experience in technical writing, technical publications, and/or content development.
Preferred Qualifications
- Bachelor's degree in Technical Communication, English, Communications, Engineering, Journalism, or a related field.
- Experience supporting industrial, manufacturing, engineering, HVAC, or technology-based products.
- Familiarity with technical publishing, content management, and documentation authoring tools.
- Experience leading technical communication or documentation teams.
- Demonstrated success managing complex projects and cross-functional initiatives.
- Exceptional organizational, leadership, and project management abilities.
- Experience developing and implementing process improvements.
- Experience with structured authoring, content reuse strategies, and digital documentation solutions.
- Knowledge of documentation governance, quality systems, and regulatory documentation requirements.
- Strong written, verbal, and interpersonal communication skills.
