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Open nowPosted 8 days ago

System Operations/Network Operations Center

cartrackasiacareerpage251 open roles

Where
Khet Bang Na, Thailand
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Your applicationOpen nowSystem Operations/Network Operations Centercartrackasiacareerpage · Khet Bang Na, Thailand

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  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 8 days ago

The posting

As a Application Support at Cartrack Technologies, your main role is to monitor, analyst issue and ensure the proper functioning of IoT devices installed in customer vehicles.

Responsibilities

  • Monitor and ensure all installed devices are working correctly and transmitting data as expected
  • Troubleshoot and resolve technical issues related to GPS, Censor and other devices system connectivity
  • Support Customer Service by answering advanced technical inquiries
  • Coordinate with technical and technician teams when support is required
  • Escalate unresolved issues to relevant departments or higher support levels
  • Maintain records of issues and solutions for future reference

Qualifications

  • Bachelor’s degree in IT, ICT, Engineering, or a related field (or equivalent hands-on experience)
  • New graduates are welcome, or candidates with up to 1 year of experience in Technical Support or Technical Operations Support *training and guidance will be provided
  • Basic understanding of wireless systems, IoT systems, or networking concepts is an advantage
  • Analytical skills to review device data, system dashboards, and support tickets
  • Strong problem-solving skills with good attention to detail
  • Good communication skills in Thai; English is a plus
  • Willingness to learn and adapt to new technologies and systems
  • Available to stand by to support field teams during holidays (Sat or Sun). Stand by date will be inform and plan in advance.
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