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Open nowFirst seen 10 hours ago

Front Office Lead III Camarillo

CD103 open roles

Where
Camarillo, California, United States
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Your applicationOpen nowFront Office Lead III CamarilloCD · Camarillo, California, United States

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. CD postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 10 hours ago

CD median: 1 days open

The posting

Front Lead III - Camarillo - Monday - Friday and 2 Saturdays a month Pay Range: $34–$40/hour

Includes all Receptionist I–III and Front Office Lead I–II responsibilities. Front Office Lead III is the highest-level office leader within the Front Office Lead track and is accountable for overall office execution, front-office team performance, and achievement of Company operating standards. Responsibilities may be delegated, but Front Office Lead III remains accountable for the results.

  • Lead front-office operations and hold the team accountable for phones, scheduling, check-in/checkout, patient flow, patient experience, collections, and daily execution.
  • Own treatment-plan presentation and follow-up, including estimated costs, financing options, case acceptance, and scheduling recommended treatment.
  • Drive provider schedule utilization through recall, reactivation, unscheduled treatment, cancellation and no-show management, and same-day opportunities.
  • Own front-office collections, patient balances, payment workflows, and financing processes.
  • Review schedules, patient records, treatment pipelines, patient balances, forms, and operational reports to identify risks and opportunities.
  • Monitor front-office KPIs and ensure corrective action is taken when production, scheduling, collections, reappointment, treatment conversion, or patient-experience results fall below expectations.
  • Lead, train, coach, and hold accountable Receptionist I–III and Front Office Lead I–II team members.
  • Ensure patient follow-ups, lab cases, reviews, forms, mail, exception reports, and other recurring front-office responsibilities are completed.
  • Resolve escalated patient and operational concerns and reinforce Company policies and standards.
  • Support office marketing, events, recruiting referrals, and other operational initiatives.

Additional Front Office Lead III Responsibilities

  • Own overall office KPI performance, identify trends and root causes, and implement corrective actions to improve production, collections, reappointment, schedule utilization, treatment conversion, and patient experience.
  • Take full accountability for front-office team performance, execution, productivity, and adherence to Company workflows and standards.
  • Lead performance management by documenting recurring issues, delivering coaching and feedback, and implementing appropriate corrective action in accordance with Company processes.
  • Take primary ownership of high-value and complex treatment-plan presentation and follow-up when additional support is required.
  • Review treatment pipelines and operational reports to identify production risks, unused capacity, collection risks, and growth opportunities and implement action plans to address them.
  • Make day-to-day office operational decisions within Company policies and escalate significant clinical, HR, compliance, legal, or financial matters to the appropriate regional or Company leader.
  • Own front-office staffing, onboarding, scheduling, training, and coverage and ensure adequate staffing for daily operations.
  • Own exception-report performance across the office, ensure exceptions are resolved, identify recurring root causes, and implement processes to reduce repeat exceptions.
  • Serve as the senior day-to-day operational leader for the office and coordinate with providers, clinical staff, regional leadership, and Company departments as needed.
  • Own achievement of office revenue, profitability, collections, patient-experience, operational, and team-performance goals.
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