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Open nowFirst seen 3 days ago

Customer Success Executive

Conicle20 open roles

Where
Bangkok, Bangkok, Thailand
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Your applicationOpen nowCustomer Success ExecutiveConicle · Bangkok, Bangkok, Thailand
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

The posting

DUTIES AND RESPONSIBILITIES:

  • Run customer relationship management process as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity for continuous program.
  • Become an expert in Platform and educate customers on the use and benefits of our products.
  • Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.
  • Conducting in-depth needs assessments to better understand each client's requirements.
  • Be a customer advocate while capturing customer feedback and reporting requests to related teams.
  • Work closely with Sales, Project Manager, and other related teams to ensure an exceptional customer experience and take care of any customer issues.
  • Collaborate with product team and related stakeholders to ensure the feedback of the customer is always considered in product/feature development
  • Monitor and Analyze Customer Behavior to improve Customer Success Strategy.
  • Collaborate, problem-solve, and/or strategize upcoming client meetings with team members.
  • Maintain Customer database and keep it up to date for more effective marketing campaigns and better customer relationships.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Great Service-minded attitude and positive thinking
  • Comfortable working across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • Analytical, process-oriented, and growth mindset
  • Ability to respond and work under tight timelines with flexible working hours (urgent support may be required after hours)
  • Strong verbal and written communication, strategic planning, and project management skills
  • Ability to deliver regular updates clearly
  • Understanding of Internet and web applications with a desire to learn new technologies
  • Good English and Thai written and verbal communication skills
  • Proficient in MS office

EDUCATION AND EXPERIENCE:

  • Bachelor degree in any related field
  • Experience in Customer Relationships, Sales Support, Business Development at least 3 years (direct experience supporting public company will be an advantage)
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