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Open nowPosted 18 days ago

Analista de Suporte Técnico N1 — Infraestrutura e Service Desk

Consultoria Contato15 open roles

Where
Florianópolis, SC, BRA
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Your applicationOpen nowAnalista de Suporte Técnico N1 — Infraestrutura e Service DeskConsultoria Contato · Florianópolis, SC, BRA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Consultoria Contato's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 18 days ago

The posting

SOBRE A EMPRESA

A empresa atua com serviços de tecnologia da informação, oferecendo suporte técnico e soluções de infraestrutura de TI para seus clientes. Busca profissionais com boa base técnica, capacidade de investigação e foco na qualidade do atendimento, valorizando a comunicação clara, a organização e o aprendizado contínuo.

ATIVIDADES

  • Realizar atendimento técnico de primeiro nível (N1) aos clientes;
  • Triar, classificar, priorizar e acompanhar chamados no sistema de Service Desk;
  • Diagnosticar e solucionar problemas relacionados a redes, conectividade, sistemas operacionais, Wi-Fi, VPNs e equipamentos;
  • Registrar e acompanhar solicitações recebidas por WhatsApp, telefone e outros canais;
  • Encaminhar demandas mais complexas para os níveis superiores, documentando os testes realizados;
  • Acompanhar alertas de monitoramento e executar procedimentos operacionais;
  • Apoiar a criação e atualização da documentação técnica dos clientes e da base de conhecimento interna;
  • Prestar atendimento com clareza, cordialidade e profissionalismo;
  • Realizar visitas técnicas presenciais aos clientes da Grande Florianópolis, quando necessário.

REQUISITOS

  • Conhecimentos em redes TCP/IP, IPv4, DNS, DHCP, NAT, VLANs, roteamento e Wi-Fi;
  • Conhecimento intermediário em Windows e suporte básico a Windows Server;
  • Conhecimentos básicos de suporte em Linux e macOS;
  • Noções de VPN, firewall, acesso remoto, compartilhamentos, permissões, impressoras e periféricos;
  • Formação técnica ou superior, concluída ou em andamento, na área de Tecnologia da Informação, será considerada um diferencial;
  • Experiência em Help Desk, Service Desk, suporte técnico, infraestrutura ou atendimento corporativo será valorizada;
  • Residir na Grande Florianópolis/SC e ter disponibilidade para visitas técnicas presenciais quando necessário;
  • Possuir estrutura adequada para trabalho remoto.

DIFERENCIAIS

  • Conhecimentos em MikroTik RouterOS, pfSense, Google Workspace e Active Directory;
  • Familiaridade com OpenVPN, WireGuard, Zabbix, sistemas de backup e plataformas de Service Desk/ITSM;
  • Experiência em empresas de serviços de TI ou ambientes com múltiplos clientes;
  • CNH válida e veículo próprio são desejáveis, mas não obrigatórios.

CONTRATAÇÃO

  • Modelo de contratação PJ

HORÁRIO E LOCAL DE TRABALHO

  • Modelo de trabalho predominantemente remoto, com visitas técnicas presenciais eventuais;
  • Região: grande Florianópolis – SC.

Características

Tipo de Contratação

Tempo integral

Salário

Negociável

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  1. A CV for this posting

    Written against Consultoria Contato's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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