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Open nowPosted 13 hours ago

维修工单调度专员

dcar/referral684 open roles

Where
Wuhan, Hubei, Chinese Mainland
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Your applicationOpen now维修工单调度专员dcar/referral · Wuhan, Hubei, Chinese Mainland
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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market. dcar/referral postings stay open a median of 6 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted 13 hours ago

dcar/referral median: 6 days open

The posting

1、工单全生命周期管理:对售后维修工单的时效与交付结果负责,执行并持续优化各环节时效标准,驱动工单从建单到回访按期、按质闭环; 2、异常处置与跨方协调:作为工单异常的第一协调人,对履约过程中的卡点与争议进行研判、协调与升级,调动门店、服务商、维修专家等资源推动问题解决并跟踪闭环; 3、用户体验保障:对售后工单的用户体验负责,主动管理用户预期、干预不满信号,承接并化解催办与投诉苗头,对售后满意度与投诉外溢率负责; 4、服务商履约管理:以数据衡量服务商及门店的履约质量与能力,输出考核评价结果,为服务商的奖惩、分级与汰换提供依据; 5、机制与能力建设:基于一线工单实践识别流程、规则与系统的薄弱点,反哺 SOP、考核机制与系统工具的持续迭代。

1、大专及以上学历,3 年以上服务运营、工单/履约管理、服务调度或客户成功相关经验; 2、具备多工单并行管理能力,目标感强,能对时效与结果指标负责; 3、具备跨角色、跨组织的协调推动能力,能在服务商、门店与内部团队之间建立有效的协作与约束; 4、数据驱动的工作习惯,能以数据定位问题、评价服务商表现并支撑管理决策; 5、有汽车售后、维修连锁、本地生活履约或平台型服务运营经验者优先;有服务商管理或考核机制落地经验者优先。

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