Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 7 hours ago

Support Analyst

Direct Travel5 open roles

Where
Mumbai, IND
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSupport AnalystDirect Travel · Mumbai, IND

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Direct Travel's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 7 hours ago

The posting

Role Overview:

The Support Analyst will collaborate with clients, third-party vendors, and internal teams (Account Management, Sales, and Operations) to deliver exceptional technical support, ensuring quick resolution of issues related to the Concur Online Booking Tool, user profile management, unused ticket management and the Freshdesk support portal.

Shift Timings: 24/7 rotational shifts with night (Night Shift Allowances will be provided)

Key Responsibilities:

  • Manage client inquiries (internal and external) within the Freshdesk support portal, providing prompt email responses to address product functionality, questions, and issues. This includes troubleshooting first-level intermediate issues and collaborating closely with clients to diagnose and resolve problems.
  • In addition to working support cases coming into the Freshdesk support portal, analysts will be supporting client technical support cases that come via CHAT with the support analyst logging and documenting the support case in Freshdesk.
  • Performs the scheduled loading of unused ticket credits into Concur, ensuring timely updates.
  • Escalate unresolved concerns to appropriate Direct Travel internal teams for swift resolution managing client expectations to ensure satisfaction and transparency throughout the support process.
  • Responsible for validating and resolving profile synchronization errors, maintaining accurate data alignment, and ensuring successful profile updates across multiple systems.
  • Document all steps taken and actions completed to resolve client issues, maintaining high-quality records.
  • Collaborate with Direct Travel internal cross-functional teams to resolve client issues efficiently and enhance overall service delivery. Provide clear, timely status updates to clients and internal and external clients, and proactively gather any additional information needed to drive resolution.
  • Stay up to date with product knowledge, including new releases and functionalities, to support clients effectively.
  • Meet or exceed individual and team KPIs monthly.

Qualifications & Skills:

  • 1-2 years of experience in travel industry operations with a strong understanding of industry practices.
  • Proficiency in at least one Global Distribution System (GDS), such as Sabre or Amadeus, or a demonstrated aptitude and willingness to quickly develop foundational GDS skills.
  • Strong critical thinking, problem-solving, and solution development skills.
  • Experience creating clear, concise instructions and comprehensive documentation.
  • Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Preferred: Experience using Concur Online Booking Tool.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Direct Travel's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Direct Travel's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Direct Travel's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.