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Open nowPosted 14 days ago

交付组长

doctor-glasses/4801547 open roles

Where
Shenzhen, Guangdong, Chinese Mainland
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Your applicationOpen now交付组长doctor-glasses/480154 · Shenzhen, Guangdong, Chinese Mainland

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on doctor-glasses/480154's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. doctor-glasses/480154 postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 14 days ago

doctor-glasses/480154 median: 1 days open

The posting

1. 团队管理：负责交付小组的日常排班、考勤、任务分配与现场督导，组织班前班后会，落实服务话术、应答规范与工单流转标准。 2. 加工与发货方面客诉与售后处理：受理门店关于配镜进度、眼镜质量等咨询与投诉，按SOP分类分级处理，重大投诉及时上报并跟进闭环。 3. 订单交付跟进：跟踪配镜订单从下单、加工、出库到交付的全流程节点，重点跟进返工、缺料、延期、错发等异常订单，及时向顾客与门店同步进度并推动解决。 4. 质量异常协同：对接加工中心、品控与物流环节，记录度数偏差、加工不合格、镜架/镜片质量等问题，推动根因分析与改进措施落地，降低返工率与投诉率。 5. 数据与报表：统计交付组日均咨询量、客诉率、一次解决率、按时交付率、门店满意度等核心指标，定期输出运营报表与改进建议。 6. 流程优化与培训：维护交付FAQ知识库与作业SOP，组织新员工带教与在岗业务培训（含配镜流程、系统操作），持续优化服务流程与客户体验。

大专及以上学历，眼视光技术、市场营销、电子商务等相关专业优先 具备客服团队管理经验，熟练使用客服工单系统及ERP/订单系统 3年以上零售/服务行业客服经验，其中1年以上客服小组管理经验；有眼镜、医疗、视光行业经验者优先 其他任职要求 1. 熟悉眼镜配镜基本流程、屈光与镜片基础知识者优先； 2. 熟练使用Office（Excel/Word/PPT），具备基础数据统计与报表整理能力； 3. 工作责任心强，服务意识突出，能承受一定的工作压力与任务峰值； 4. 具备良好的团队协作精神，能跨部门（门店、加工、品控、物流）推动问题解决； 5. 形象气质亲和，普通话标准，有良好的书面与口头表达能力。

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