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Open nowPosted 682 days ago

IT Support

duodian/dmall8 open roles

Where
Pasay, National Capital Region (Manila), Philippines
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Your applicationOpen nowIT Supportduodian/dmall · Pasay, National Capital Region (Manila), Philippines

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on duodian/dmall's own form.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 682 days ago

The posting

Hybrid（Remote&Onsite） Full-time Requires coverage during standard operating hours as well an on-call support if needed. Schedule: Will work in shifts and 24/7 for any technical-related concerns and severities. - Key Job Responsibility: Responsible for providing after-sales service, technical support, and technical training for Dmall SAAS retail clients in the Philippines. 1. Working either on-site or via remote systems to assist with software installations, network failures, hardware malfunctions, and other IT related issues 2. Offering solutions that meet the needs of the client 3. Collaborate with internal and external partners, as needed, in the processing of support requests, incidents and project activities 4. Maintaining good client relations 5. Follow, update and create standard operating procedures (SOP) to improve the teams' knowledge management

- Job Requirements: 1. Bachelor's degree in Computer Science or a related field, with a minimum of two years of experience in software technical support, training, or implementation 2. Proficiency in database operations and basic SQL syntax 3. Strong communication and coordination skills, with a focus on customer service and teamwork 4. Ability to troubleshoot complex hardware and software issues 5. Preferred experience in POS, ERP, inventory management, or the retail industry

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