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Open nowPosted 30 days ago

Service Leader

edenpeople343 open roles

Where
Italy - Milano
Work mode
Hybrid
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Your applicationOpen nowService Leaderedenpeople · Italy - Milano

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on edenpeople's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. edenpeople postings stay open a median of 20 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 30 days ago

edenpeople median: 20 days open

The posting

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

YOU WILL VIBE WITH US

Siamo alla ricerca di Service Leader che avrà la responsabilità del presidio e della gestione dei servizi di Application Maintenance, rappresentando il punto di riferimento per la gestione delle problematiche applicative e garantendo la continuità e la qualità del servizio.

La persona si occuperà principalmente di attività di supporto applicativo di secondo livello (L2), collaborando con i team IT interni e con i fornitori esterni per la presa in carico, l’analisi e la risoluzione degli incident e delle richieste applicative.

Principali responsabilità:

  • Gestire le attività di Application Maintenance L2, assicurando la corretta presa in carico e risoluzione delle problematiche applicative.
  • Analizzare incident e anomalie, effettuando attività di troubleshooting e individuando le cause del problema.
  • Gestire le escalation verso i team tecnici, di sviluppo o i fornitori, quando necessario.
  • Coordinare e monitorare le attività dei fornitori esterni coinvolti nel servizio, verificando il rispetto degli SLA e dei livelli di servizio concordati.
  • Monitorare lo stato delle segnalazioni e delle attività di manutenzione, garantendo un'adeguata comunicazione agli stakeholder coinvolti.
  • Collaborare alla gestione di Incident, Problem e Change Management, contribuendo all'analisi delle root cause e all'individuazione di soluzioni strutturali.
  • Monitorare KPI e performance del servizio, identificando eventuali criticità e opportunità di miglioramento.
  • Collaborare con i team interni nelle attività di evoluzione e rilascio delle applicazioni, verificando gli impatti sul servizio di manutenzione.
  • Contribuire alla definizione e all'aggiornamento della documentazione e delle procedure operative.

WE WILL VIBE WITH YOU

Passione per il cliente, rispetto, immaginazione, semplicità e spirito imprenditoriale sono i valori che ricerchiamo nelle nostre persone. Se ti riconosci ed hai voglia di metterti in gioco in un ambiente stimolante e multinazionale inviaci la tua candidatura e diventa anche tu un* Edenreder !

  • Min 4 anni di esperienza in ruoli di Application Support, Application Maintenance, Service Management o similari.
  • Esperienza nel coordinamento e nella gestione di fornitori esterni.
  • Conoscenza dei principali processi ITIL, in particolare Incident, Problem e Change Management.
  • Familiarità con strumenti di ticketing e service management.
  • Buona capacità di analisi e di individuazione delle cause di problematiche applicative.
  • Buona capacità organizzativa e di gestione delle priorità.
  • Laurea in Informatica o discipline affini.

OTHER DETAILS

  • Contratto: Tempo Indeterminato
  • CCNL Commercio
  • RAL a partire da €42.000, definita sulla base di criteri oggettivi e trasparenti, tra cui, esperienza professionale maturata, competenze tecniche specialistiche, livello di autonomia e responsabilità richiesto, coerenza con il sistema retributivo e di classificazione aziendale
  • Bonus in linea con il piano incentivante aziendale
  • Smart-working (10 gg/mese)
  • Ticket Restaurant®
  • Piano Welfare
  • Assicurazione sanitaria integrativa e assicurazione vita professionale/extraprofessionale

Apply now and Vibe with Us!

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One press. We do the rest.

  1. A CV for this posting

    Written against edenpeople's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on edenpeople's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    edenpeople's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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