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Open nowPosted 39 hours ago

🇧🇷 Customer Success Specialist

edrone7 open roles

Where
São José dos Campos, Brazil
Work mode
Hybrid
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Your applicationOpen now🇧🇷 Customer Success Specialistedrone · São José dos Campos, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on edrone's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 39 hours ago

The posting

Are you passionate about eCommerce and Customer Success? Do you thrive on building strong relationships and driving business growth? If so, this is your chance to make a real impact! As a Customer Success Specialist at edrone, you’ll be responsible for client retention, contract negotiations, and revenue growth, ensuring our clients maximize their success with our AI-driven eCRM.

🚀 What We Offer

  • Performance-based commission
  • Hybrid work model – São José dos Campos office (at least 2 times per week) & remote flexibility
  • Health & dental insurance
  • TotalPass
  • Food & transportation vouchers
  • Free English lessons
  • Therapy sessions (Telavita)
  • SESC full credential
  • A dynamic, innovative environment
  • Salary range: R$3.800,00 - R$4.800,00

🚀 What your typical day will look like:

  • Client Success & Retention: Manage long-term relationships, ensuring engagement and satisfaction. Identify and reduce churn risks through proactive strategies. Conduct strategic meetings to optimize client ROI.
  • Revenue Growth & Negotiations Upsell & cross-sell to increase MRR. Renegotiate contracts to align with evolving client needs. Lead training sessions & webinars to drive client adoption.
  • Problem-Solving & Escalations Address client challenges proactively, collaborating across teams. Ensure a seamless experience by identifying and solving pain points.
  • Education & Value Creation Develop guides, case studies, and training materials. Stay ahead of eCommerce trends and advise clients on best practices.

🚀 What we are looking for:

  • Experience in Support, Account Management, or Customer Success
  • Strong negotiation & relationship management skills
  • Knowledge of eCommerce, marketing, and data-driven decision-making
  • Intermediate English (B2+ level)

🚀 Bonus if you have:

  • Experience with B2B clients, contract negotiations, and upselling
  • Background in conducting training & webinars

🚀 This role will be perfect for you if:

  • Have experience and enjoy working with customers and building relationships with them is your second nature 🍀
  • You're not afraid of new challenges, your energy and proactive attitude make no task scary for you!
  • You speak English on a communicative level - as an international company you will be in contact with English constantly!
  • There's a lot going on in our company, so if you work well under time pressure while remaining calm and efficient, we'll definitely get along! 😉
  • You are able to act independently and are not afraid to take responsibility for your actions - ownership is the key to success for us! 👀
  • Continuous development and qualification are an integral part of your life - we want you to be able to grow with us every day!
  • Your strengths include knowledge of marketing basics or an interest in eCommerce, and the world of trends and innovation is a natural fit for you!

🚀 Recruitment Process

  1. Apply on TeamTailor
  2. Interviews: 30 minutes interview with Giovanna Dias, People & Culture; 45 minutes interview with Talitha Diane, Customer Success Team Leader; 45 minutes interview with Luiza Lamarca, Support Manager; Final decision & feedback.

🚀 Ready to grow with us? Apply now!

Regardless of the decision after each stage, you will always receive feedback regarding your candidacy.

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One press. We do the rest.

  1. A CV for this posting

    Written against edrone's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on edrone's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    edrone's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

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