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Open nowPosted 11 hours ago

Customer Success Manager

Eleken4 open roles

Where
Remote job, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Success ManagerEleken · Remote job, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Eleken's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 11 hours ago

The posting

🏢 Team: Sales

📍 Location: Remote

⏳ Employment Type: Full-time

Who we are?

Eleken was founded to improve the design services of SaaS companies. We focus on delivering high-quality, user-centered designs that help businesses scale and succeed. Unlike traditional agencies, we work on a subscription-based model, providing dedicated design teams that seamlessly integrate into our clients’ workflows.

Why this position?

We’re looking for a Customer Success Manager who will help us build strong, long-term relationships with our clients. Your role will be to keep clients engaged, supported, and confident in working with Eleken, while spotting opportunities for growth and retention.

What you’ll do:

Customer Success

  • Stay in touch with active clients and ensure a smooth collaboration
  • Run quarterly NPS calls to collect qualitative feedback
  • Collect testimonials and reviews on platforms like Clutch and LinkedIn
  • Conduct exit interviews when clients leave
  • Control the invoicing process and ensure timely payments

Client Communication

  • Spot risks early and coordinate with the internal team
  • Keep a friendly yet professional tone, and know when to gently push (especially when feedback or payment is overdue)

Retention & Retargeting

  • Reconnect with past clients, keep the relationship warm
  • Identify expansion or return opportunities

What we expect:

🔧 Hard Skills

  • Have 2+ years in B2B client-facing roles (Customer Success, Sales, Account Management — ideally in tech or creative services)
  • Fluent English (spoken and written communication with clients)
  • Running discovery calls with clients: identifying business goals, needs, blockers, and risks
  • Upsell / cross-sell skills
  • Familiarity with CRM systems and client communication tools (we use Slack, Notion, Attio)

🤝 Soft Skills

  • Discovery mindset — curiosity, ability to ask open and probing questions
  • Empathy and client orientation
  • Strong communication skills (clear, structured, diplomatic)
  • Initiative — suggesting improvements to processes
  • Organization and prioritization — managing multiple clients and priorities at once
  • Team collaboration — working effectively with sales and marketing

For you:

💸 Salary: discussed individually and depends on your experience and skills

⏰ Flexible working hours

🏝️ Paid vacations and sick leaves

💯 Fully remote

💼 Co-working space compensation

✍️ Finance Support (we take care of accounting for you)

🛍️ Employee referral bonus

📚 Reading Club and corporate library

Interview Stages:

➡️ Interview: with Talent Acquisition Specialist

➡️ Interview: with CEO (dive deeper into your experience)

➡️ Reference Check

➡️ Offer

Want to learn more about our company or see our work?

▶️ YouTube

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One press. We do the rest.

  1. A CV for this posting

    Written against Eleken's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Eleken's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Eleken's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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