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Open nowFirst seen 45 hours ago

Customer Success Manager

Elevus278 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowCustomer Success ManagerElevus · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Elevus's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. Elevus postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 45 hours ago

Elevus median: 1 days open

The posting

Customer Success Manager

Localização: Remoto (preferência por candidatos na zona de Lisboa)

Deslocações ocasionais a Coimbra

Estamos a recrutar um(a) Customer Success Manager para integrar uma empresa tecnológica em forte crescimento internacional, especializada em soluções avançadas de monitorização de infraestruturas críticas através de analítica baseada em satélite.

A função assume um papel central na relação com clientes, garantindo uma experiência de onboarding sólida, adoção eficaz da plataforma e geração contínua de valor ao longo da jornada do cliente.

Enquadramento da Função

O(a) profissional será responsável pela gestão da experiência pós-venda, atuando como principal ponto de contacto dos clientes após o fecho comercial, assegurando onboarding, formação, acompanhamento contínuo e alinhamento entre capacidades técnicas e objetivos de negócio.

Responsabilidades

Gerir o processo completo de onboarding de novos clientes, desde kickoff até adoção integral da plataforma

Conduzir sessões de formação e criar materiais adaptados ao contexto técnico de cada cliente

Monitorizar utilização da plataforma e acelerar o time-to-value dos clientes

Construir relações de confiança através de acompanhamento regular e revisões periódicas

Identificar riscos de churn ou redução de utilização de forma proativa

Apoiar a preparação de QBRs e comunicações estratégicas com clientes

Recolher feedback e casos de sucesso para apoio a produto e marketing

Coordenar timelines e expectativas utilizando ferramentas internas e plataformas colaborativas

Contribuir para melhoria contínua de playbooks e processos de Customer Success

Requisitos

Experiência prévia em Customer Success, onboarding, suporte ou account coordination

Experiência em contexto SaaS ou tecnológico

Forte capacidade de comunicação e tradução de conceitos técnicos para stakeholders não técnicos

Capacidade de gerir múltiplos clientes, prioridades e timelines em simultâneo

Perfil autónomo, organizado e orientado à resolução de problemas

Familiaridade com ferramentas como Notion, CRM ou plataformas de gestão de projeto

Valorizamos

Experiência em SaaS, GIS, monitorização de infraestruturas ou environmental tech

Experiência em ambientes em crescimento e processos em evolução contínua

Perfil Procurado

Forte orientação ao cliente e criação de valor

Capacidade de relacionamento e comunicação consultiva

Proatividade e sentido de ownership

Organização e atenção ao detalhe

Mentalidade colaborativa e foco em melhoria contínua

Condições

Modelo totalmente remoto e async-friendly

Elevada exposição transversal a equipas de Sales, Product e Data

Contexto internacional e orientado a crescimento global

Possibilidade de impacto direto na evolução da função de Customer Success numa empresa tecnológica em expansão

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Elevus's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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